IT Systems Support Technician
2 weeks ago
About System Soft Technologies:
We are currently seeking an IT Systems Support Technician to join our dedicated Service Desk team. The primary responsibilities of this role include receiving, reviewing, tracking, troubleshooting, and resolving issues related to system and application requests for our organizational systems, or directing them to the appropriate support teams.
Key Requirements:
- 3-5 years of experience with Active Directory
- In-depth understanding of Wide Area Network (WAN) architecture
- Familiarity with Microsoft 365, particularly in a public sector context, is preferred
- Adaxes and MECM: Experience utilizing these tools for customer system support and account management
- Jira: Proficient in creating and managing support tickets
Role Responsibilities:
- Exemplary customer service skills
- Proficient knowledge of Active Directory or similar identity management systems
- Meticulous attention to detail
- Ability to adapt to rapidly changing priorities
- Experience in troubleshooting Windows operating systems
- Strong verbal and written communication skills for effective customer interaction and documentation
- Excellent problem isolation skills and a broad understanding of IT systems
- Capability to switch topics swiftly as needed
- Working knowledge of Jira for managing support requests
- Utilization of Adaxes and MECM for customer system support and account management
- Desirable familiarity with Microsoft 365 in a public sector environment
- Understanding of enterprise-level application concepts
- Higher-level familiarity with WAN architecture
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