Sales Support Specialist
1 week ago
Inside Sales / Technical Support - VALVES – Fully In-Office
Direct Hire; 65K to 95K (based on experience)
**No outbound sales or cold calling required
**Experience with steam trap valves is essential for one role
**Experience with safety relief valves is essential for another role
Key Responsibilities:
- Respond to incoming customer service inquiries via calls and emails, and evaluate incoming requests for quotes (RFQs)
- Assess customer specifications and requirements to ensure compatibility with products by reviewing technical data provided by customers
- Guarantee that quotes and orders are processed efficiently
- Offer technical support and prepare quotations/product datasheets
- Assist with both commercial and technical inquiries
- Collaborate with internal departments to meet customer needs
- Support sales personnel, distributors, and end-users; ensure accuracy of orders and proper order processing to fulfill delivery commitments
- Maintain the CRM database and input customer information; keep records organized and accurate
- Stay informed about products, market trends, industry developments, and competitors
- Foster and uphold a strong customer service reputation
- Acquire and retain comprehensive knowledge of product applications and customer requirements
- Communicate effectively and professionally with all stakeholders, both internal and external
- Bachelor's degree in Business Management, Engineering, or a related field is required
- 3 – 5 years of relevant experience in industrial sales/support, particularly with safety relief valves, control valves, steam traps, or triple offset butterfly valves
- Proficiency in Microsoft Word, Excel, and Outlook is required
- Familiarity with control valves, steam equipment, safety relief valves, ASME code, API, and valve sizing software is a plus
- Possess a positive and confident demeanor with strong interpersonal skills, teamwork, collaboration, and a commitment to personal growth
- Ability to manage a high volume of tasks, competing priorities, and customer requests while maintaining a professional and courteous attitude
- Self-motivated, detail-oriented, with excellent time management and organizational skills
- Experience in an inside sales or customer service role is advantageous
- Proficiency in Spanish or German is a plus
- Must hold a valid driver's license with a consistent positive driving record
- Must successfully pass background, drug, and reference checks
- Comprehensive benefits package including 401K with contributions, paid time off, holidays, and a supportive workplace culture
- Join a smaller, growing sales team with high employee retention
Founded in 1998, Professional Alternatives is an award-winning recruiting and staffing agency that leverages technology and relationships to connect top talent with opportunities. Connect with us today
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