Accounts Receivable Specialist

3 weeks ago


New Castle, Delaware, United States NIXON MEDICAL Full time
Job Summary

Nixon Medical is seeking a highly skilled Accounts Receivable Representative to join our Finance Team. This role is responsible for the active business-to-business collection of accounts receivable.

Key Responsibilities
  • Directly responsible for active business-to-business collections on all customers, ensuring timely payment of outstanding balances.
  • Communicate with customers in a professional and positive manner to resolve past due account balances, utilizing effective negotiation and problem-solving skills.
  • Enter updated customer account data into the database and forward as necessary to account managers, service coordinators, and supervisors.
  • Track and report on all call activities, providing accurate and timely updates on collection progress.
  • Collaborate with internal departments to resolve customer account issues, ensuring seamless communication and resolution.
  • Perform account reconciliations, restructuring, and cash application investigations to identify and resolve discrepancies.
  • Present and set up billing and payment improvement options to customers, promoting efficient and effective payment solutions.
  • Assist in large or complex account collections as directed by supervisors, utilizing expertise and knowledge to drive successful outcomes.
Requirements
  • Minimum of one year of relevant experience in customer service or business-to-business collections required, with a strong preference for experience with complex customer service and collection issues.
  • Proficient in operating computers, data entry, and office equipment, with a working knowledge of MS Excel and MS Word.
  • Ability to work independently with limited supervision, possessing strong organizational skills and the ability to work effectively in a team environment.
  • High school diploma or equivalent required.


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