Quality Control Specialist

6 days ago

New Castle, Delaware, United States Collectors Full time
Job Title: Quality Control Specialist, Vault

Collectors is a leading provider of innovative technology and value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, modernizing and digitalizing the process to further our mission of helping collectors pursue their passions.

Job Summary:

We are seeking a Quality Control Specialist to work out of The Collectors Vault. This role will help conduct audits throughout the building and check on overall accuracy for each department. The Quality Control Specialist will partner with the operations team to ensure all products are received and shipped at a zero % defect rate.

Key Responsibilities:
  • Train new hires on procedures, standards, and protocols to ensure consistency and adherence to quality requirements.
  • Work with the operations manager on unique day-to-day projects that arise.
  • Assist the operation manager in tracking and locating exception orders to maintain accurate records while simultaneously updating spreadsheets and identifying problem orders.
  • Responsible for auditing inbound packages to ensure compliance with quality standards and specifications, identifying any discrepancies and initiating corrective actions as necessary.
  • Create and maintain spreadsheets and perform data manipulation.
  • Act as the operations liaison between the operation and customer care teams.
  • Investigate customer complaints and non-conformance issues.
  • Conduct routine audits and inspections across the inbound and outbound processes.
  • Demonstrate meticulous attention to detail in performing day-to-day tasks, including data entry, documentation, and quality control activities, to maintain accuracy and consistency in all aspects of quality assurance operations.
Requirements:
  • Working knowledge of the collections hobby with specialized or detailed understanding of professional sports teams, players, entertainment, pop culture, and historical figures is a plus.
  • Ability to work under strict deadlines (Overtime needed depending on the auction cycle).
  • Organizational skill and attention to detail are essential.
  • Strong time management skills required.
  • Enthusiasm, a willingness to learn, and adaptability.
  • Common computer software: Microsoft Office, Google Documents, Internet.
  • High School or equivalent education background.
Physical Requirements:
  • Long periods of sitting, walking, and/or standing.
  • Bending neck/waist, twisting neck/waist, squatting, and regular hand use.
  • Regularly lifting and carrying up to 25 pounds.
  • Occasionally lifting up to 50 pounds or more with employee help and/or proper equipment.
Benefits:
  • Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision.
  • Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits.
  • 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals.
  • Vacation: All full-time employees are eligible for paid vacation.
  • Holiday Pay: All regular, full-time employees are eligible for ten company-paid holidays.
  • Employee Discounts: Employees receive discounts on select grading services for approved submissions.
  • Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs.
  • Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team-building activities.

Collectors may use e-verify to validate your ability to work legally in the United States.

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law.

We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need, please email people@collectors.com.

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants.

Explore other available openings at collectors.com/careers.

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