Customer Relations Specialist

4 weeks ago


New Castle, Delaware, United States Orkin Full time
Customer Service Specialist

At Orkin, we're committed to delivering exceptional service to our customers. As a Customer Service Specialist, you'll play a critical role in ensuring every customer has a positive experience with our team.

Responsibilities:
  • Field incoming requests and schedule service visits to minimize drive time and optimize routes.
  • Lead with empathy and a service mindset, coordinating service, resolving issues, and supporting overall satisfaction.
  • Monitor, update, and maintain customer databases with accurate customer information.
  • Reschedule unserviced accounts within 24 hours.
  • Participate in quality assurance processes, programs, and initiatives.
What We Offer:
  • Competitive hourly pay of $18.00 to $20.00.
  • Comprehensive benefits package, including medical, dental, vision, maternity, and life insurance.
  • 401(k) plan with company match and employee stock purchase plan.
  • Paid vacation, holidays, and sick leave.
  • Employee discounts, tuition reimbursement, and dependent scholarship awards.
Why Choose Orkin?
  • Founded in 1901, Orkin is a global residential and business service provider with a reputation for delivering top-notch service.
  • The pest management industry is growing and is a recession-resistant line of business.
  • We value a service-oriented mindset, commitment to excellence, and teamwork.
  • We're financially stable and growing as the largest subsidiary of Rollins, Inc.
Qualifications:
  • Previous experience in customer service or sales is preferred.
  • High school diploma or equivalent is required.
  • Excellent interpersonal and communication skills.
  • Basic computer skills in various software and web-based applications.
  • Proficient in Microsoft Office.
  • Strong attention to detail and follow-through.

Candidates must meet physical job requirements and safely perform job duties with or without accommodations.


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