Customer Relations Specialist
4 weeks ago
At Orkin, we're committed to delivering exceptional service to our customers. As a Customer Service Specialist, you'll play a critical role in ensuring every customer has a positive experience with our team.
Responsibilities:- Field incoming requests and schedule service visits to minimize drive time and optimize routes.
- Lead with empathy and a service mindset, coordinating service, resolving issues, and supporting overall satisfaction.
- Monitor, update, and maintain customer databases with accurate customer information.
- Reschedule unserviced accounts within 24 hours.
- Participate in quality assurance processes, programs, and initiatives.
- Competitive hourly pay of $18.00 to $20.00.
- Comprehensive benefits package, including medical, dental, vision, maternity, and life insurance.
- 401(k) plan with company match and employee stock purchase plan.
- Paid vacation, holidays, and sick leave.
- Employee discounts, tuition reimbursement, and dependent scholarship awards.
- Founded in 1901, Orkin is a global residential and business service provider with a reputation for delivering top-notch service.
- The pest management industry is growing and is a recession-resistant line of business.
- We value a service-oriented mindset, commitment to excellence, and teamwork.
- We're financially stable and growing as the largest subsidiary of Rollins, Inc.
- Previous experience in customer service or sales is preferred.
- High school diploma or equivalent is required.
- Excellent interpersonal and communication skills.
- Basic computer skills in various software and web-based applications.
- Proficient in Microsoft Office.
- Strong attention to detail and follow-through.
Candidates must meet physical job requirements and safely perform job duties with or without accommodations.
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Pest Control Specialist Career Opportunity
3 weeks ago
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Product Display Specialist Hardware Store
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