Customer Service Specialist

3 days ago


New Castle, Delaware, United States New Castle County, DE Full time
Job Summary

We are seeking a highly skilled Customer Service Specialist to join our team at New Castle County, DE. As a key member of our Information Systems department, you will be responsible for providing exceptional customer service and technical support to our users.

Key Responsibilities
  • Provide technical support and troubleshooting for desktop equipment, network applications, and telephone systems
  • Install, test, and maintain desktop equipment, including personal computers, printers, and telephones
  • Support the operation of network and department-approved personal software applications
  • Provide information, direct assistance, and technical resources to users and division staff
  • Prepare reports and make recommendations as required
  • Administer system security and assign user IDs and passwords
Requirements
  • At least three (3) years of experience in servicing customers in an information systems processing environment
  • High school diploma or GED
Benefits

New Castle County offers a comprehensive benefits package, including health insurance, dental insurance, sick leave, vacation, holidays, life insurance, pension, and deferred compensation plan. We also offer additional benefits, such as flexible spending accounts, supplemental life insurance, vision, group accident, group hospital indemnity, group disability, and critical care insurance.

Please note that the above benefits are subject to change. For detailed information on any of the above, contact the Office of Human Resources.



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