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Electronics Field Service Specialist

2 months ago

Hillsboro, United States EV Group, Inc. Full time
Job Title: Electronics Field Service Specialist

Reports to: Site Coordinator

Classification: Non-Exempt

Job Summary:

This position entails the installation, service, troubleshooting and repair of complex electronic and electromechanical equipment, site service, field process applications, and qualifications. In addition, the position is accountable for being able to operate as an independent "product expert" on select EVG product lines. Capable of assisting in the implementation of detailed, complex customer installation plans for reliability, process qualification, and sign-off. Training customer personnel on advanced equipment operation, maintenance procedures and process related operations. Provides onsite technical support for development and implementation of equipment and process applications. Trains other Field Service Engineers on specific product lines.

Key Responsibilities:
  1. Customer Service: Provides professional and courteous service to customers with a primary goal of complete customer satisfaction.
  2. Troubleshooting and Repair: Assists customers and other personnel in identifying and repairing equipment related process problems.
  3. Preventative Maintenance: Performs onsite preventative maintenance, clean equipment as required and verify the operational quality of equipment.
  4. Service Activities: Performs start-up, warranty, paid service, and service contract activities. Performs hardware set-up on specified systems within established time frames.
  5. Documentation and Reporting: Keeps Management informed of down situations. Documents, logs, and reports activities as required.
  6. Process Troubleshooting: Troubleshoots and corrects process variations on systems. Diagnoses sources of hardware or process problems on equipment, facilities, or wafers.
  7. Communication: Participates in local customer meetings and communicates orally with customers in face-to-face, one-on-one settings, group settings and communicates professionally by email and telephone, as needed.
  8. Administrative Tasks: Prepares and submits all required paperwork on a timely, routine basis.
  9. Equipment Maintenance: Maintains all assigned equipment logs and records promptly and thoroughly.
  10. Pass Down and Communication: Records activities clearly in written pass down and communicates clearly face to face when handing work off to oncoming shift.
  11. Compliance and Safety: Complies with all OSHA and Customer Safety requirements. Stays current all prescribed and recurrent training courses for EVG and Customer to maintain uninterrupted access to customer site.
  12. Travel and Overtime: Works overtime and/or travel on short notice, including unscheduled callouts from home and other shifts, as needed.
  13. International Travel: Must be able to travel domestically and internationally overnight, as needed, up to 20% of the time. Must possess a valid passport.
  14. Vehicle Operation: This position requires the use of EVG hired vehicles on EVG business. Individuals must be physically capable of operating the vehicles safely, possess a valid driver's license and have acceptable driving privileges.
  15. Training and Development: Trains other Field Service Engineers on specific product lines and company software (timecards, expense reporting, drawings, parts).
  16. Equipment Installation: Assists and completes onsite equipment installations or complex retrofits on equipment and obtains Final Acceptance by the customer.
  17. Tool Troubleshooting: Ability to utilize training skills to troubleshoot tools to resolve issues and minimize downtime. Keeps equipment running properly and efficiently to enhance customer satisfaction.
  18. Additional Duties: Other duties, as assigned.
Additional Responsibilities:
  1. Purchase Orders: Initiates purchase orders for parts and service.
  2. Demo Equipment Maintenance: Maintains and performs repairs on company demo cleanroom equipment.
  3. Company Knowledge: Keeps informed and trained on company's most current systems, methods, and procedures, including site safety.
  4. Customer Service: Demonstrates excellent customer service skills (foreign and domestic).
  5. Housekeeping: Exhibits good housekeeping practices in all work areas.
Qualifications:
  1. Education and Experience: This position requires an associate degree or bachelor's degree in a related engineering field plus two (2) years of experience or up to four (4) years of experience installing/repairing semiconductor/electronic production equipment.
  2. Electromechanical Troubleshooting: Advanced electromechanical troubleshooting skills.
  3. Quality Improvement: Knowledge of quality improvement process methods and terminology.
  4. Problem Solving: Ability to identify and solve advanced process-related system problems.
  5. Communication: Ability to communicate and demonstrate professional conduct with all levels of customers, management, and coworkers.
  6. Computer Skills: Must have advanced PC skills (Windows, MSOffice suite).
  7. Problem Solving Training: Kepner-Tregoe Problem Solving and Decision Making training, preferred.
Physical Demands:
  1. Physical Activity: While performing duties of this job, individual is regularly required to stand, sit, reach with hand and arms, stoop, kneel, crouch, crawl and lift/move up to 50 pounds. Visual acuity required. Individual is required to use hands to finger, handle or feel objects, tools, or controls frequently and be able to reach with hand and arms above shoulder level occasionally.
  2. Cleanroom Work: Ability to wear proper cleanroom attire and work inside the fab/cleanroom up to 75% of the time.