Application Support Specialist II

7 days ago

Los Angeles, California, United States MedInformatix, Inc Full time
Job Description

Summary: As a key member of our team, the Application Support Specialist II will play a vital role in ensuring the success of our customers. This position requires excellent communication and problem-solving skills, as well as a strong understanding of MedInformatix software and related technologies.

 

Essential Duties and Responsibilities:

· Provide high-level support to customers, including troubleshooting and resolving technical issues with MedInformatix software and related systems.

· Develop and maintain effective working relationships with customers, IT staff, and internal team members.

· Conduct problem determination using advanced troubleshooting skills, documented procedures, and available tools.

· Record problem symptoms and status information in our Customer Relationship Management tool (salesforce.com) in a timely fashion.

· Provide train-the-trainer (Super-User), end-user training to customers and internal staff.

· Create documentation for internal and external publication.

· Coordinate all phases of Implementation or Support-Related projects.

· Work well in a high-volume, high-stress environment.

· Strive to acquire and maintain a current knowledge of MedInformatix products, Support procedures, practices, and policies.

· Strive to acquire and maintain a current knowledge of Healthcare Revenue Cycle and Medical Practice-related information, workflows, regulations, and policies.

· Available for on-call rotation as assigned.

· Relies on extensive experience and judgement to plan and accomplish goals.

· Works under general supervision.

· A certain degree of creativity and latitude is required.

· Typically reports to a supervisor or manager.

· Other duties as assigned.

 

Qualifications Guidelines:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education/Experience:

· Bachelor's Degree in Computer Science or Information Systems and at least 3 years of experience in the field or in a related area or 2 years of MedInformatix Software knowledge.

· Advanced Proficiency in Microsoft Office Application Suite, Video Conferencing Tools, VPN connections tools.

· Experience and knowledge with SQL Server, Transact SQL, SQL Management Studio, writing SQL, Stored Procedure, and reports.

· Experience with troubleshooting Windows Server OS Platform

· Experience with general IT networking troubleshooting

· Knowledge of Virtualization Technologies

· Knowledge or Familiarity of HTML,XML, Json, FHIR, IIS, ANSI X12 (EDI) Protocol, outpatient healthcare and/or Radiology is a plus.

· A self-starter able to work independently but comfortable working in a team environment.

· A strong dedication to customer service training ability/experience is required.

· Minimum 2 years in a customer service technical support role.

Language Ability:

Strong interpersonal communication skills are required. The successful candidate/employee will be required to use written and oral communication skills. The ability to read, write and comprehend complex instructions, correspondences, and memos is necessary. It also requires the ability to read, analyze, create and interpret general business memos and documents. Must be able to patiently explain processes and procedures and communicate well with co-workers and clients.

 

Math Ability:

This position requires basic business math skills.

 

Reasoning Ability:

The position requires strong analytical skills and the ability to think outside the box. Must possess the ability to manipulate, analyze and interpret data

 

Supervisory Responsibilities:

None

 

Physical Demands:

This position may require long hours sitting and using office equipment and computers. There may also be extensive lifting of supplies and materials. The use of hands and arms to reach for, grasp and manipulate objects is required.

 

 

Special Requirements/Certification:

None

 

 

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor, policy and company management.

 

 

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