Senior.NET Application Support Specialist

3 weeks ago


Los Angeles, California, United States Diverse Lynx Full time
About the Role

We are seeking a highly skilled .NET Support Specialist to join our team at Diverse Lynx LLC.

Key Responsibilities
  • Provide day-to-day support for.NET applications, addressing issues raised by users and ensuring timely resolution.
  • Offer technical assistance to users via various channels, guiding them through resolution processes.
  • Diagnose and resolve application issues, performing root cause analysis to prevent recurrence.
  • Collaborate with development teams to understand application functionalities, enhancements, and deployments.
  • Monitor application performance and availability, using tools and techniques to proactively identify and address potential issues.
  • Create and maintain detailed support documentation, including issue logs, FAQs, and knowledge base articles.
  • Assist in training end-users on application functionalities and best practices.
  • Manage and track incidents using a ticketing system, ensuring all tickets are resolved within SLA.
Requirements
  • Strong technical skills in.NET development and support.
  • Excellent problem-solving and analytical skills.
  • Ability to work effectively in a team environment.
  • Strong communication and interpersonal skills.
  • Ability to adapt to changing priorities and deadlines.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

We are an Equal Employment Opportunity employer and welcome applications from diverse candidates.


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