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Hospitality Services Supervisor

2 months ago

Portland, Oregon, United States Sage Hospitality Group Full time

Position Overview

Provide exceptional service to guests by delivering accurate information and support. Oversee the Guest Services team to ensure both guest satisfaction and financial performance.

Key Responsibilities

  • Efficiently manage check-in and check-out processes to enhance guest experiences.
  • Accurately handle financial transactions and maintain comprehensive hotel records.
  • Respond to inquiries and facilitate reservations, utilizing effective upselling strategies.
  • Stay updated on local events and activities to assist guests with relevant information.
  • Operate telecommunications equipment to ensure prompt guest service.
  • Maintain a welcoming demeanor at all times.
  • Support performance assessments and address disciplinary actions as necessary.
  • Coordinate guest services and transportation logistics.
  • Recommend local attractions and dining options to enrich guest experiences.
  • Assist with various operational tasks, including luggage handling and laundry services.
  • Monitor inventory and control costs to minimize unnecessary expenditures.
  • Address guest complaints swiftly and professionally.
  • Implement safety protocols for the well-being of guests and staff.
  • Provide scheduling for Front Office Associates.
  • Ensure comprehensive training for all staff on hotel policies and procedures.
  • Encourage departmental motivation for optimal service delivery.
  • Collaborate with other departments to enhance overall hotel performance.
  • Represent the department at Safety Committee Meetings.
  • Participate in the Hotel MOD program.
  • Perform additional duties as assigned by management.

Qualifications

Education/Training

High School diploma or equivalent required.

Experience

At least two years of experience in a supervisory role at a front desk or four years in hotel front office operations.

Knowledge/Skills

  • Familiarity with hotel front office operations.
  • Comprehensive understanding of guest services and hotel management.
  • Experience in customer service and public interactions.
  • Proficient in both oral and written English communication.
  • Detail-oriented and organized with strong communication abilities.
  • Capable of managing diverse customer service scenarios with tact.
  • Excellent comprehension and literacy skills.

Physical Requirements

  • Able to read written communications and operate a computer.
  • Proficient in using computer, calculator, and telephone systems.
  • Efficiently process verbal and written instructions.
  • Stand for the majority of the shift, with occasional bending and kneeling.
  • Must be mobile to assist guests throughout the hotel.

Work Environment

Indoor work in a climate-controlled setting.

Benefits

  • Comprehensive medical, dental, and vision insurance.
  • Health savings and flexible spending accounts.
  • Basic Life and AD&D insurance coverage.
  • Paid time off for vacations, sick leave, and holidays.
  • Eligibility for the company's 401(k) retirement plan.
  • Employee Assistance Program available.
  • Tuition reimbursement opportunities.
  • Attractive discounts on hotels, restaurants, and more.