Sales Associate for Hospitality Services
2 weeks ago
Compensation:
$50,000 with an additional $5,000 bonus structure based on established quarterly sales objectives.
City Experiences is looking for a Sales Associate to support our operations.
About Us:
City Experiences is dedicated to delivering exceptional experiences both on land and water.
With over 40 years of growth through both organic development and acquisitions, we proudly manage a diverse portfolio of more than 25 brands that serve over 30 million guests annually.
If you are a motivated team player who excels in a collaborative environment that values communication, creativity, and teamwork, this opportunity may be ideal for you.
About the Role:
City Experiences aims to craft unforgettable moments for our guests.
The successful Sales Associate will play a crucial role in supporting the account management team, engaging in prospecting activities, managing the post-booking sales process, and ensuring ongoing customer satisfaction while maximizing revenue and profitability.
About You:
The ideal candidate will be adaptable, energetic, and embody the principles of our RESPECT Service System.
Key Responsibilities:
Sales Focus:
Develop an in-depth understanding of all regional offerings, including vessels, products, enhancements, pricing, and sales scripts to effectively engage customers.
Achieve weekly prospecting targets through proactive outreach as guided by the Regional Director of Sales to identify potential leads for the account management team.
Manage incoming inquiries efficiently, ensuring timely responses and ongoing engagement before transitioning leads to an account manager.
Present pricing options convincingly to maintain guest interest and drive sales.Address objections with comprehensive product knowledge.
Lead post-contract follow-ups, including adjustments to passenger counts and upselling opportunities, with the goal of increasing revenue.
Successfully upsell existing clients to premium options and enhancements.Maintain a flexible weekly schedule, including site visits and client meetings to support the account management team.
If a territory lacks coverage from an account manager or if market demand increases, proactively drive sales efforts under the direction of the Regional Director of Sales.
Participate in networking events alongside the account management team to enhance local market awareness.Act as a resource for the national sales team, including conducting site visits and welcoming clients onboard when a national account manager is unavailable.
Guest Service:
After securing a sale, take on the role of event coordinator, managing all cruise details, particularly for public dining cruises and deck charters.
Ensure meticulous attention to detail, relaying accurate product information to the Food & Beverage and Operations teams for seamless execution.
Be present during high-profile events, serving as a liaison between sales and operations.Step in for the event coordination team as needed to ensure boats are prepared for service.
Drive post-cruise follow-ups, expressing gratitude to guests, gathering feedback, requesting referrals, rebooking, and encouraging completion of our survey.
Collaborate with the Regional Director of Sales to resolve guest issues promptly.Administrative:
Utilize Salesforce CRM to effectively plan and manage activities within assigned markets and track sales productivity.
Employ Salesforce CRM and Reservation systems to accurately manage bookings and cruise details.
Maintain strong organizational skills through effective time management, prioritization, and accurate documentation.Submit weekly reports as directed by the Regional Director of Sales.
Compile necessary reports for bi-weekly meetings, ensuring visibility of all cruise details for sales and operations teams.
Qualifications:
A bachelor's degree is preferred, along with a minimum of 1 year of experience in a sales support or sales role. Entry-level candidates are encouraged to apply.
Strong organizational abilities and attention to detail.
Ability to manage multiple tasks/projects simultaneously.Focus on guest satisfaction and meet deadlines.
Establish and maintain effective working relationships as required by job responsibilities.Demonstrate effective listening skills, assess situations, identify relevant issues, and propose solutions.
Proficient in Microsoft Office applications (especially Word, Excel, PowerPoint).Willingness to work a flexible schedule, including evenings and weekends to accommodate client needs.
The RESPECT Service System embodies the mission, vision, values, and operational principles of City Experiences.By fostering a company culture centered around RESPECT, we believe we can achieve our goal of becoming a leader in global experiences and transportation.
City Experiences is an Equal Employment Opportunity and Affirmative Action employer.We prohibit discrimination and harassment of any kind, including but not limited to discrimination based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, and other characteristics protected by law.
Additionally, City Experiences participates in the E-Verify program in certain locations.We encourage qualified applicants with diverse backgrounds to apply.
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