Bilingual Customer Service Representative for Mass Markets

4 weeks ago


Las Cruces, New Mexico, United States Mass Markets Full time

Customer Service Representative Job Description

At Mass Markets, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you'll be responsible for handling inbound customer calls, emails, and live chats in a professional and courteous manner.

Key Responsibilities:

  • Listen to customers, understand their needs, and resolve customer issues in a timely and effective manner.
  • Escalate customer issues to the appropriate staff and managerial teams as needed.
  • Accurately document call resolutions in our systems.
  • Follow client processes for handling financial issues and inquiries.

Requirements:

  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and handle multiple customer interactions simultaneously.
  • Strong knowledge of banking products and services.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.


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