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Key Responsibilities
- Handle inbound and outbound contacts in a professional and timely manner.
- Ensure first call resolution through effective problem-solving and call handling.
- Research systems to find missing information as needed.
- Collaborate with other departments to resolve issues.
- Document and process customer claims in appropriate systems.
- Lead fact-finding discussions to determine the best options for customers.
This position plays a critical role in delivering exceptional customer experiences and driving business growth.
What We OfferMass Markets is committed to providing a supportive and inclusive work environment that fosters growth and development.
