Bilingual Customer Service Representative
1 month ago
At Mass Markets, we're seeking a highly skilled Bilingual Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences to our clients. Your primary focus will be on handling customer inquiries, resolving issues, and providing product information in a timely and professional manner.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and chat
- Resolve customer complaints and issues in a professional and timely manner
- Provide product information and answer customer questions
- Collaborate with internal teams to resolve customer issues
- Meet or exceed customer satisfaction targets
Requirements:
- Bilingual in English and Spanish (or other languages as required)
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong problem-solving and analytical skills
- High school diploma or equivalent required
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
How to Apply:
If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications.
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