Customer Service Representative

1 month ago


Las Cruces, New Mexico, United States Mass Markets Full time
Job Opportunity at Mass Markets

We are seeking a skilled Call Center Representative to join our team at Mass Markets.

Key Responsibilities:

  • Handle customer inquiries and resolve issues in a timely and professional manner.
  • Ensure first call resolution through effective problem-solving and communication.
  • Research and gather information to resolve customer complaints.
  • Collaborate with other departments to resolve complex issues.
  • Accurately document and process customer claims.

About the Role:

This is a full-time opportunity for a motivated and customer-focused individual to provide exceptional service to our customers.

Requirements:

  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment.
  • Strong customer service skills.
  • Basic computer skills and familiarity with customer relationship management software.

What We Offer:

Competitive salary and benefits package, opportunities for career growth and development, and a dynamic work environment.



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