Customer Service Representative

4 weeks ago


Las Cruces, New Mexico, United States Mass Markets Full time

Job Summary: As a Customer Service Agent at Mass Markets, you will be responsible for handling inbound and outbound contacts in a professional manner. Your goal will be to ensure first call resolution through effective problem-solving and call handling.

Key Responsibilities:

  • Handle inbound and outbound contacts in a courteous and timely manner.
  • Ensure first call resolution through problems solving and effective call handling.
  • Research systems to find missing information as applicable.
  • Coordinate with other departments to resolve issues when needed.
  • Document and process customer claims in appropriate systems.
  • Evaluate and escalate customer issues to the appropriate staff and managerial for resolution as needed.

About Mass Markets: Mass Markets is a dynamic company that values customer satisfaction and loyalty. We are seeking a skilled Customer Service Agent to join our team and contribute to our mission of delivering exceptional customer experiences.



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