Customer Service Representative
3 weeks ago
Job Summary
As a Contact Center Agent at Mass Markets, you will be responsible for handling inbound and outbound contacts in a courteous, timely, and professional manner. Your goal will be to ensure first call resolution through effective problem-solving and call handling.
Key Responsibilities
- Handle inbound and outbound contacts in a professional manner.
- Ensure first call resolution through effective problem-solving and call handling.
- Lead fact-finding discussions to determine the best options for the customer.
- Research systems to find missing information as applicable.
- Coordinate with other departments to resolve issues when needed.
- Accurately document and process customer claims in appropriate systems.
About Mass Markets
Mass Markets is a leading company in the industry, committed to providing excellent customer service and support.
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