Client Relations Specialist

2 weeks ago

Mt Juliet, United States NRG Energy Full time

NRG Energy, a prominent player in the energy sector, has positioned itself as a leading provider of comprehensive heating, ventilation, and air conditioning (HVAC) solutions. Our approach encompasses everything from the installation of high-quality products to extensive service plans, ensuring optimal system performance and customer satisfaction.

We are in search of a Client Relations Specialist to join our dedicated team.

Position Overview:

The Client Relations Specialist will play a crucial role in supporting our operational needs by effectively communicating with customers, addressing inquiries, and collaborating with field personnel and management while fulfilling various administrative responsibilities.

Key Responsibilities:

  • Manage incoming calls, schedule appointments, and assist customers with a variety of inquiries.
  • Provide customer support related to sales, promotions, installations, and communications.
  • Handle both incoming and outgoing calls, process payments, offer service plans, and manage appointment scheduling.
  • Conduct data entry tasks, utilizing emails, text messages, and other communication tools to efficiently coordinate resources.
  • Follow up with customers regarding permits and inspections, and assist in rescheduling services as needed.
  • Maintain positive customer relations, ensuring that claims and complaints are resolved fairly and in compliance with consumer regulations.
  • Proactively inform and educate customers about company initiatives.
  • Analyze customer feedback and recommend improvements based on survey results.
  • Adhere to all company policies and procedures, particularly those related to safety.
  • Perform additional duties as assigned.

Minimum Qualifications:

  • High School Diploma or equivalent.
  • 2-4 years of experience in an office environment, with a focus on customer service via phone.
  • Proficient in computer skills, including at least one year of experience with Microsoft Excel, Word, and Outlook.
  • Effective communication skills in English, both written and verbal.
  • Valid driver's license.
  • Willingness to work overtime and occasional weekends as required.

Preferred Qualifications:

  • Completion of college coursework.

Additional Skills and Attributes:

  • Strong customer service orientation.
  • Ability to work independently and collaboratively within a team.
  • Excellent organizational skills and attention to detail.
  • Capacity to thrive in a fast-paced environment.
  • Positive attitude and a commitment to teamwork.
  • Ability to foster positive relationships with both internal and external customers.
  • Understanding of safety protocols and a commitment to a safety-first culture.

Work Environment:

  • Open office setting.
  • Fast-paced work atmosphere.

Physical Requirements:

  • Ability to lift and move items weighing up to 20 pounds regularly.
  • Frequent bending, kneeling, or crouching required.
  • Capacity to stand, walk, or sit for extended periods.
  • Ability to hear and understand speech to operate office equipment safely.
  • Vision capabilities must include the ability to focus on close and distant objects.
  • Ability to communicate effectively through spoken word.
  • Proficiency in data entry using standard keyboard and numeric keypad.
  • Physical ability to reach, grab, hold, lift, and manipulate objects.

NRG Energy is committed to maintaining a drug and alcohol-free workplace. Employees may be subject to random drug testing and other testing as permitted by law. We are an equal opportunity employer.

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