Onboarding Solutions Manager

5 days ago


miami, United States Reeco Full time
About Reeco

We're a tech company transforming the hospitality industry by streamlining operations for top brands like Hilton, Marriott, Hyatt, and IHG. With AI-powered solutions, we help hotels optimize their processes, deliver exceptional guest experiences, and reduce costs.

Our Mission

We live by our core values - Heartt: Humility, Excellence, Ambition, Respect, Transparency, and Trust. We believe that by putting heart and mind into everything we do, we can revolutionize the hospitality industry. Our goal is to provide simple, powerful solutions for our customers with the dedication they put into serving their guests.

Role Overview

This role involves leading the onboarding process for new clients, ensuring a seamless transition to our platform. You'll conduct personalized training sessions, create comprehensive onboarding materials, and develop an onboarding timeline to track progress and address any issues that arise.

Key Responsibilities
  • Lead the onboarding process for new clients
  • Conduct personalized training sessions and create comprehensive onboarding materials
  • Develop and maintain an onboarding timeline and checklist
Requirements
  • 2+ years of experience in an onboarding, implementation, or customer success role
  • Experience in the hospitality industry or working with hospitality software solutions is a plus
  • Excellent communication and interpersonal skills
  • Strong organizational and project management skills
  • Problem-solving mindset with a proactive approach to addressing client needs and challenges
Benefits
  • Competitive salary package and comprehensive benefits
  • The opportunity to grow with a fast-paced startup and take on increased responsibilities as we expand
  • Innovative environment with a talented and passionate team dedicated to transforming the hospitality industry through technology
Estimated Salary: $80,000 - $110,000 per year

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