Onboard Guest Experience Leader

3 days ago


miami, United States Royal Caribbean Group Full time
Job Title: Onboard Guest Experience Leader

Estimated Salary: $70,000 - $90,000 per year.

About the Role

The Royal Caribbean Group is seeking an experienced Onboard Guest Experience Leader to join our team. As a key member of our hospitality operations, you will be responsible for delivering exceptional guest experiences while maintaining high standards of quality and safety across our onboard facilities.

Responsibilities
  • Develop and implement strategies to enhance guest satisfaction and loyalty.
  • Lead a team of housekeeping staff to deliver exceptional guest experiences.
  • Maintain open communication with department heads to resolve issues and improve guest satisfaction.
  • Conduct regular inspections to ensure compliance with health and safety regulations and company policies.
Requirements
  • Minimum 2-3 years progressive housekeeping managerial experience in an upscale hotel or cruise ship environment.
  • Possession of a bachelor's degree in hospitality management or related field from an accredited institution.
  • Extensive knowledge of cleaning techniques, chemical handling, and safety procedures.
  • Strong leadership and coaching abilities to develop crew members and junior management.
  • Excellent problem-solving skills with ability to work under pressure.
Benefits
  • Competitive salary range: $70,000 - $90,000 per year.
  • Ongoing training and development opportunities.
  • Benefits package including medical, dental, and vision insurance.
  • Access to employee discounts and perks.


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