Onboard Guest Experience Leader
3 days ago
Estimated Salary: $70,000 - $90,000 per year.
About the RoleThe Royal Caribbean Group is seeking an experienced Onboard Guest Experience Leader to join our team. As a key member of our hospitality operations, you will be responsible for delivering exceptional guest experiences while maintaining high standards of quality and safety across our onboard facilities.
Responsibilities- Develop and implement strategies to enhance guest satisfaction and loyalty.
- Lead a team of housekeeping staff to deliver exceptional guest experiences.
- Maintain open communication with department heads to resolve issues and improve guest satisfaction.
- Conduct regular inspections to ensure compliance with health and safety regulations and company policies.
- Minimum 2-3 years progressive housekeeping managerial experience in an upscale hotel or cruise ship environment.
- Possession of a bachelor's degree in hospitality management or related field from an accredited institution.
- Extensive knowledge of cleaning techniques, chemical handling, and safety procedures.
- Strong leadership and coaching abilities to develop crew members and junior management.
- Excellent problem-solving skills with ability to work under pressure.
- Competitive salary range: $70,000 - $90,000 per year.
- Ongoing training and development opportunities.
- Benefits package including medical, dental, and vision insurance.
- Access to employee discounts and perks.
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