Global Gaming Guest Services

2 days ago


Miami, United States INSPYR Solutions Full time

Title: Global Gaming Guest Services
Location: Doral Fl
Duration: Contract to hire
Compensation: $19hr
Work Requirements: US Citizen, GC Holders or Authorized to Work in the US Mon-Fri 8am-5pm
100% Remote - Local to (Miami FL)
Weekly Pay

SUMMARY

The Agent, Global Gaming Guest Services, serves as a shore-side casino agent, ensuring guest requests, questions, and issues are addressed pre-and-post voyage. The Agent, Global Gaming Guest Services, is responsible for making sound comping decisions according to company comping guidelines based on guest onboard casino play and other factors. S/he is also responsible for providing information on guests to relevant teams, including reservations and shipboard casino personnel. The Agent, Global Gaming Guest Services also serves as a key contact in the administration of casino events, including tactical support of the relevant stakeholders in ensuring that key elements of the group experience are delivered.

ESSENTIAL FUNCTIONS Importance Major Action and Support Actions % of Time 1 Serves as the shore-side equivalent to the shipboard Casino Host. Comfortable in developing new guest relationships through both verbal and written outbound and inbound communication. 25% 2 Coordinate all casino credit requests, applications, procedures and approvals. 15% 3 Deals with escalated issues from reservations and shipboard teams related to guest casino offers and comps. . 20% 4 Process amenity, "FunShops,” and other complementary services for qualified casino guests, including for groups and events. 15% 5 Provide miscellaneous support for shore-side and shipboard casino marketing /management teams 10% 6 Process and distribute onboard casino tax-related queries upon request. 10% 7 Update and manage weekly reports, guest and credit lists; distribute throughout appropriate fleets 5% QUALIFICATIONS
Minimum Education: High School Diploma or G.E.D. required; some college or post-secondary education preferred

Required Years and Area of Professional Experience: 2 years relevant experience in cruise / Customer service

Other Requirements: Casino Experience preferred, must demonstrate excellent phone etiquette, communication and guest service skills

Our benefits package includes: Comprehensive medical benefits
Competitive pay, 401(k)
Retirement plan
…and much more

About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

#IND-TELECOM



  • Miami, United States INSPYR Solutions Full time

    Title: Global Gaming Guest Services Apply below after reading through all the details and supporting information regarding this job opportunity. Location: Doral Fl Duration: Contract to hire Compensation: $19hr Work Requirements: US Citizen, GC Holders or Authorized to Work in the US Mon-Fri 8am-5pm 100% Remote - Local to (Miami FL) Weekly...


  • Miami, United States INSPYR Solutions Full time

    Title: Global Gaming Guest ServicesLocation: Doral Fl Duration: Contract to hire Compensation: $19hr Work Requirements: US Citizen, GC Holders or Authorized to Work in the USMon-Fri 8am-5pm


  • Miami, FL, United States INSPYR Solutions Full time

    Title: Global Gaming Guest Services Apply below after reading through all the details and supporting information regarding this job opportunity. Location: Doral Fl Duration: Contract to hire Compensation: $19hr Work Requirements: US Citizen, GC Holders or Authorized to Work in the US Mon-Fri 8am-5pm 100% Remote - Local to (Miami FL) Weekly...


  • Miami, United States Buffalo Run Casino & Resort Full time

    Position Purpose:To provide accurate, efficient, and courteous cashier services to guests. Knowledge, Skills, and Abilities:Courteously and accurately redeem winning tickets for guests upon request and complete all paperwork associated with each transaction. Make changes for guests and exchange casino tokens, or redeem coupons as needed.Maintain a...


  • Miami, United States Buffalo Run Casino & Resort Full time

    Position Purpose: To provide accurate, efficient, and courteous cashier services to guests. Knowledge, Skills, and Abilities: •Courteously and accurately redeem winning tickets for guests upon request and complete all paperwork associated with each transaction. •Make changes for guests and exchange casino tokens, or redeem coupons as needed....


  • Miami, United States Buffalo Run Casino & Resort Full time

    Job Type Part-time Description Summary of Duties: Perform quality work within deadlines with or without direct supervision. Interact professionally with other team members, customers, and suppliers. Work effectively as a team contributor on all assignments. Work independently while understanding the necessity for communicating and coordinating work efforts...


  • Miami, United States Buffalo Run Casino & Resort Full time

    Job Type Part-time Description Summary of Duties: Perform quality work within deadlines with or without direct supervision. Interact professionally with other team members, customers, and suppliers. Work effectively as a team contributor on all assignments. Work independently while understanding the necessity for communicating and coordinating work efforts...


  • Miami, Florida, United States Buffalo Run Casino & Resort Full time

    Table Games Dual Rate Floor Supervisor Job DescriptionAbout the Role:At Buffalo Run Casino & Resort, we are seeking an experienced Table Games Dual Rate Floor Supervisor to join our team. As a key member of our gaming operations, you will be responsible for ensuring a world-class experience for our guests. This role involves overseeing the entire gaming...

  • Unity Game Developer

    1 month ago


    Miami, United States Stillfront Full time

    Stillfront Group is a global games company founded in 2010. We develop digital games for a diverse gaming audience and our games portfolio is used by nearly 60 million people every month. Stillfront is focused on realizing synergies by connecting and supporting game teams around the world through our Stillops platform. We are a fastgrowing company and an...


  • Miami, Florida, United States Buffalo Run Casino & Resort Full time

    Job Title: Table Games Floor ManagerAbout the Job:This role is responsible for providing direction and oversight to ensure a superior Table Game experience for guests on assigned shifts. As a key member of the team, you will be expected to promote a positive atmosphere among guests and team members.Key Responsibilities:- Enforce table games and casino...


  • Miami, United States Buffalo Run Casino & Resort Full time

    Position Purpose:To provide direction and oversight in order to ensure a courteous, accurate, and efficient Table Game experience for guests on assigned shifts.  Knowledge, Skills, and Abilities: Enthusiastically support, actively promote, and demonstrate superior guest service in accordance with department and company standard programs.Enforce table games...


  • Miami, United States The Heat Group Full time

    The Miami HEAT and Kaseya Center are hiring for Guest Experience Representatives that serve as liaison between the Kaseya Center guests and The Heat Group to ensure that Five Star Service is provided as it relates to, but not limited to Ticketing, Catering, Housekeeping, Finance, and general Arena Operations. Essential duties include but are not limited to: ...


  • Miami, Florida, United States Stillfront Full time

    Stillfront Group, a global games company, seeks an experienced Unity Game Development Expert to join our North American studio.This highly skilled professional will play a critical role in designing, developing, and maintaining multiple core game systems and features using Unity and C#.The ideal candidate will have in-depth knowledge of Unity and C#, as well...


  • Miami, Florida, United States Miccosukee Resort & Gaming Full time

    Company OverviewMiccosukee Resort & Gaming is a leading entertainment destination, committed to delivering exceptional experiences for our guests and team members.Estimated SalaryThe estimated annual salary for this role is around $45,000 - $60,000, depending on experience and qualifications.Job DescriptionWe are seeking an experienced Customer Experience...


  • Miami, Florida, United States Miccosukee Resort & Gaming Full time

    About UsMiccosukee Resort & Gaming is committed to delivering a memorable experience for our guests, team members, and community.Job OverviewWe are seeking an experienced Front Desk Agent to join our team. As a valued team member, you will provide overall care, hospitality, and outstanding guest service resulting in consistent guest...


  • Miami, Florida, United States Buffalo Run Casino & Resort Full time

    Job SummaryWe are seeking a skilled Table Games Floor Supervisor Lead to oversee the operations of our table games department at Buffalo Run Casino & Resort. This is a part-time position that requires strong leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.About YouYou will have a proven track record...

  • Guest Service Expert

    1 month ago


    Miami, United States Marriott International Inc Full time

    Additional InformationServer Job Number24186293 Job CategoryFood and Beverage & Culinary LocationMiami Marriott Biscayne Bay, 1633 North Bayshore Drive, Miami, Florida, United States, 33132VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Non-Management POSITION SUMMARY Our jobs arent just about putting food on the table that our guests will...


  • Miami, Florida, United States Miccosukee Resort & Gaming Full time

    At Miccosukee Resort & Gaming, we strive to deliver a superior experience for our guests. As a skilled Cocktail Server with Bartender Experience, you will be the face of our establishment, ensuring that every guest feels welcome and cared for.Job OverviewThis is a unique opportunity to work in a fast-paced environment where you will be interacting with...


  • Miami, United States Miccosukee Resort & Gaming Full time

    Job Title: Limo DriverWe are seeking a highly skilled Limo Driver to join our team at Miccosukee Casino & Resort. As a valued team member, we are committed to delivering a memorable and impressive experience for our guests, our team members, and the community.Key Responsibilities:Drive guests to their destination of choice in a safe and timely manner.Assist...

  • Guest Service Expert

    2 months ago


    Miami, United States Marriott Full time

    Additional Information Evening shift, Server, Free Parking, Free Meal Job Number 24150861 Job Category Food and Beverage & Culinary Location W Miami, 485 Brickell Avenue, Miami, Florida, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION SUMMARY Our jobs aren't just about putting food on the table that...