Sales Account Representative

2 days ago

Austin, Texas, United States Patterson Dental Supply, Inc. Full time
About the Role

We are seeking a highly motivated and detail-oriented Sales Account Specialist to join our team at Patterson Dental Supply, Inc. in Austin, TX. As a Sales Account Specialist, you will play a critical part in providing valuable support to our customers by troubleshooting customer issues, providing data and guidance to the sales team, managing sales tracking tools, and analyzing sales trends.

Key Responsibilities
  • Contribute to customer retention by strengthening relationships through account management and maintenance.
  • Serve customers by responding to requests, resolving complaints, and maintaining quality service.
  • Develop and enhance business partnerships by fully engaging and building trust with customers with a focus on long-term relationships, business retention, and growth.
  • Manage regular cadence of customer "soft touches" to keep customers engaged with Patterson Dental.
  • Monitor account performance indicators to ensure buying levels maintain or grow.
  • Support Account Executive in preparing for customer business reviews by pulling accurate data, preparing customer-specific reports, and producing customer practice analysis materials when requested.
  • Identify and pursue opportunities to upsell or cross-sell products and services.
  • Partner with Account Executive on analyzing pricing data from industry standards, previous sales trends, and competitors. Assist in identifying effective marketing strategies related to pricing.
  • Partner with sales team to escalate sales leads, gained through customer interactions, to Account Executives and Business Development representatives.
  • Responsible to support Account Executives with a variety of administrative duties including master data updates, free goods administration, returns processing, new account set-ups, change of ownerships, order entry, etc.
  • Support educational events and webinars and drive attendance.
Requirements
  • Bachelor's degree in sales, business, economics, finance, or related major or equivalent experience.
  • Fundamental understanding of sales principles and customer service practices.
  • Self-motivated, persistent, and goal-oriented attitude and can work effectively as an individual or as part of a team.
  • Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word, and Excel with the ability to pick up new systems and software easily.
Preferred Qualifications
  • Associate degree in sales, business, economics, finance, or related major.
  • At least 1 year of proven work experience as a sales support professional.
  • Certified Professional Sales Person (CPSP) Certification.
  • Customer Care Professional Certification a plus.
  • Dental industry experience.

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