Resort Guest Service Specialist

3 weeks ago


Knoxville, Tennessee, United States Aimbridge Hospitality Full time

**Job Description**

We are seeking a Resort Guest Service Specialist to join our team at THE TENNESSEAN Personal Luxury Hotel & Residences. This role will be responsible for providing exceptional guest service, ensuring seamless hotel operations, and maintaining the highest level of customer satisfaction.

**Key Responsibilities:**

  • Provide warm and welcoming service to guests upon arrival and throughout their stay
  • Ensure prompt and accurate check-in and check-out processes
  • Respond to guest inquiries and resolve any issues in a timely and professional manner
  • Maintain knowledge of hotel amenities, services, and local attractions
  • Collaborate with other departments to ensure seamless hotel operations

**Requirements:**

  • 1-2 years of experience in a guest service role in a resort or similar setting
  • Excellent communication and interpersonal skills
  • Ability to work well under pressure and multitask
  • Familiarity with hotel software systems and technology
  • Knowledge of local laws and regulations regarding hospitality

**Estimated Salary:** $42,000 - $52,000 per year


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