Resort Guest Service Specialist
3 weeks ago
**Job Description**
We are seeking a Resort Guest Service Specialist to join our team at THE TENNESSEAN Personal Luxury Hotel & Residences. This role will be responsible for providing exceptional guest service, ensuring seamless hotel operations, and maintaining the highest level of customer satisfaction.
**Key Responsibilities:**
- Provide warm and welcoming service to guests upon arrival and throughout their stay
- Ensure prompt and accurate check-in and check-out processes
- Respond to guest inquiries and resolve any issues in a timely and professional manner
- Maintain knowledge of hotel amenities, services, and local attractions
- Collaborate with other departments to ensure seamless hotel operations
**Requirements:**
- 1-2 years of experience in a guest service role in a resort or similar setting
- Excellent communication and interpersonal skills
- Ability to work well under pressure and multitask
- Familiarity with hotel software systems and technology
- Knowledge of local laws and regulations regarding hospitality
**Estimated Salary:** $42,000 - $52,000 per year
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