Guest Services Liaison

6 days ago


Knoxville, Tennessee, United States Crowne Plaza Knoxville Downtown University Full time
Responsibilities
  • Be the external face of the hotel and develop great working relationships with internal and external stakeholders
  • Acknowledge Rewards Club members and returning guests, in person or on the phone
  • Assist guests with their luggage and tell them about ways to improve their stay
  • Valet or assist guests with parking
  • Start every stay right by always being visible and prepared to help guests as they arrive
  • Stay one step ahead of guests' needs – record and act on their preferences, and handle their messages, requests, questions, and concerns

You will also have opportunities to participate in other ad-hoc duties when your colleagues need your help.



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