Guest Service Ambassador

6 days ago


Knoxville, Tennessee, United States PILOT Full time
Company Overview:
Pilot Company operates a large network of travel centers with numerous retail and fueling locations across North America. Our energy division supplies fuel through a massive tanker fleet, serving key oil operations in strategic areas.

As an industry leader, we support diverse brands with extensive expertise in logistics, retail, tech, construction, HR, finance, sales, and marketing. Our core values emphasize teamwork, community involvement, and employee growth.

Job Summary:
This position focuses on delivering outstanding customer service via phone and email interactions. Key responsibilities include resolving customer complaints, booking parking spaces, and managing guest communications. Successful candidates possess excellent communication skills, adaptability, and problem-solving abilities.

Key Responsibilities:
  • Address customer inquiries via phone and email
  • Manage parking reservations and related transactions
  • Foster positive relationships with customers and colleagues

Qualifications:
  • HS diploma or equivalent required
  • Retail or call center experience beneficial
  • Microsoft Office proficiency necessary

Compensation and Benefits:
  • Competitive hourly rate: $14 - $20.88
  • Free meals and beverages provided
  • Health insurance options available
  • Paid time off and holidays

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