Deskside Support Specialist
2 weeks ago
Leidos, Inc. is seeking a highly skilled and customer-focused technical representative to provide systems administration and deskside technical support as a Deskside Technician (Tier 2) at our customer site.
Key Responsibilities- Provide customer operational desk-side break fix support tasks and activities
- Support PC Hardware Refresh of every device at the site, deploying Windows 10 OS on new desktop and laptop devices to NRC end users
- Conduct non-disruptive desk-side support to deploy Windows 10 configured hardware devices
- Use knowledge of MS Office Suite, Remedy, and tools specifically used to support the deployment of these devices
- Communicate with end users and provide status to Leidos and customer representatives
- High School Diploma with 3+ years of relevant prior experience
- Ability to obtain ITILv4 Foundation Certification within 120 days of hire date
- Experience preparing and deploying Dell Laptop and Desktop Devices with a Windows 10 Image to end users
- Excellent customer communication skills
- Experience using the ServiceNow ITSM ticketing systems and providing deskside support for any user where a ticket has been dispatched from the Service Desk
- Break/Fix support for end-user computer devices
- Must be able to obtain an NRC Public Trust Security Clearance prior to start
Leidos is a Fortune 500 company that values its employees and offers a competitive salary range of $31.72 to $33.66 hourly.
As a Deskside Technician, you will have the opportunity to work with a talented team and contribute to the success of our customer site.
We are an equal opportunity employer and welcome applications from qualified candidates.
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Deskside Support Specialist
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Rockville, Maryland, United States Leidos Full timeJob SummaryLeidos, Inc. is seeking a highly skilled and customer-focused technical representative to provide systems administration and deskside technical support as a Deskside Technician (Tier 2) at our customer site.Key ResponsibilitiesProvide customer operational desk-side break fix support tasks and activitiesSupport PC Hardware Refresh of every device...
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Technical Support Specialist
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