Deskside Support Specialist

4 days ago


Rockville, Maryland, United States Leidos Full time
Job Summary

Leidos, Inc. is seeking a highly skilled and customer-focused technical representative to provide systems administration and deskside technical support as a Deskside Technician (Tier 2) at our customer site.

Key Responsibilities
  • Provide customer operational desk-side break fix support tasks and activities
  • Support PC Hardware Refresh of every device at the site, deploying Windows 10 OS on new desktop and laptop devices to NRC end users
  • Conduct non-disruptive desk-side support to deploy Windows 10 configured hardware devices
  • Use knowledge of MS Office Suite, Remedy, and tools specifically used to support the deployment of these devices
  • Communicate with end users and provide status to Leidos and customer representatives
Requirements
  • High School Diploma with 3+ years of relevant prior experience
  • Ability to obtain ITILv4 Foundation Certification within 120 days of hire date
  • Experience preparing and deploying Dell Laptop and Desktop Devices with a Windows 10 Image to end users
  • Excellent customer communication skills
  • Experience using the ServiceNow ITSM ticketing systems and providing deskside support for any user where a ticket has been dispatched from the Service Desk
  • Break/Fix support for end-user computer devices
  • Must be able to obtain an NRC Public Trust Security Clearance prior to start
Working at Leidos

Leidos is a Fortune 500 company aimed at embracing and solving some of the world's most pressing challenges. Through science and technology, Leidos makes the world safer, healthier and more efficient.



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