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Alterations Customer Service Representative

2 months ago

Toledo, Ohio, United States David's Bridal Full time
Alterations Customer Service Representative

We are seeking a highly skilled and customer-focused Alterations Customer Service Representative to join our team at Davids Bridal. As a key member of our Alterations department, you will be responsible for providing exceptional customer service, ensuring seamless customer experiences, and driving sales growth.

Key Responsibilities:
  • Welcome and service customers with genuine enthusiasm and adapt to their needs
  • Manage customer flow to deliver a five-star experience
  • Meet service vows, including preparing, welcoming, meeting needs, and being there for customers
  • Provide exceptional service to multiple customers at once and contribute to store achievement of Five-Star Customer Service
  • Proactively address customer concerns and partner with leadership team
  • Promote alterations services and personalization options
  • Maintain store standards, including cleanliness, organization, and promotional readiness
  • Greet and escort alterations customers to and from alterations for appointments
  • Press, steam, and spot clean all merchandise
  • Follow quality control guidelines and inspect garments to ensure pristine condition
  • Build long-term relationships to meet and exceed customer satisfaction and loyalty
  • Support inventory management and process special orders, pick-ups, and first-quality standards
  • Support cash wrap behaviors and process transactions with accuracy
  • Seek assistance from Alterations Manager to address customer issues
  • Maintain a clean and well-organized alterations room
Requirements:
  • High school diploma or equivalent degree
  • 1-2 years prior retail experience in an apparel or specialty store environment
  • Prior sewing experience is helpful
  • Prior experience with computerized POS system
Benefits:
  • Professional environment
  • Generous employee discount after first pay period
  • Vision care
  • Supplemental insurances - critical illness, hospital indemnity, and accidental injury
  • 401K program
  • Pet insurance
  • Discounts for identity theft protection
  • Discounts home and auto insurance
  • Discounts mobile
  • Legal benefits (MetLife Hyatt Legal Plans)
  • Hourly + commission

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.