Warranty Experience Specialist

1 week ago


Meridian, Idaho, United States Hubble Homes, LLC Full time

Job Summary:

Woodside Homes, part of the Hubble Homes family, is seeking a Customer Care Experience Specialist to ensure customer satisfaction by handling warranty concerns and exceeding expectations.

Key Responsibilities:

  • Prioritize and coordinate with different teams to resolve warrantable items.
  • Manage warranty costs and trade accountability to ensure efficient operations.
  • Supervise corrective work by subcontractors to maintain high-quality standards.
  • Ensure customer satisfaction with warranty services through effective communication and issue resolution.
  • Utilize accounts management tools for expense tracking and financial analysis.

Requirements:

  • High school diploma or equivalent required.
  • Minimum 5 years of customer service or construction experience.
  • Experience in Home Warranty preferred.
  • Strong communication and multitasking skills to handle multiple priorities.
  • Customer-facing role experience with high satisfaction metrics.
  • Desire for growth and continued learning to adapt to changing industry needs.

Benefits:

  • 401(k) with matching to support long-term financial goals.
  • Dental, vision, and health insurance to ensure comprehensive coverage.
  • Life and disability insurance to provide peace of mind.
  • Paid time off and flexible spending account to promote work-life balance.


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