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Homeless Services Liaison
2 months ago
This is an exciting opportunity to join LA Family Housing as a Patient Problem Solving Specialist, where you will play a critical role in coordinating efforts within the SPA 2 Coordinated Entry System (CES). As a liaison between hospitals and homeless service providers, you will foster relationships between organizations and facilitate transitions of care for individuals experiencing homelessness.
Key Responsibilities- Cultivate strong, collaborative relationships with hospital partners to ensure seamless coordination of care.
- Train and educate hospital staff on access to resources within CES and other relevant resources for individuals experiencing homelessness.
- Serve as a liaison between hospitals and community providers to ensure effective communication and problem-solving.
- Participate in hospital case conferencing and collaborate in problem-solving efforts for individuals experiencing homelessness.
- Provide problem-solving interventions to individuals experiencing homelessness and offer technical support to hospital staff as needed.
- Assist in tracking participant's homeless service connection and re-connecting to providers as necessary.
- Triage high acuity frequent hospital-utilizers and connect to CES staff as appropriate.
- Refer patients experiencing homelessness to CES Access Sites for assessment and service connection.
- Provide updates to homeless service providers who have participants entering hospitals.
- Track metrics as assigned by supervisor and maintain accurate records for reporting purposes in HMIS database.
- At least two (2) years' experience in a system coordination role, preferably in a hospital setting, medical setting, or health care patient advocacy role.
- Knowledge of homeless populations, systems, and programs, specifically the Coordinated Entry System (CES).
- Ability to work independently in the field and as part of a team in various settings as necessary.
- Ability to build relationships with stakeholders and present information thoroughly to a range of stakeholders.
- Proficient in Microsoft Programs (Word, Excel, Access, PowerPoint), Zoom, and web-based software.
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Potential physical demands include but are not limited to: walking, climbing stairs, handling, finger/grasp/feel objects and equipment, reaching, communicating, being mobile, repetitive motions, visual activity, driving, and entering buildings.
