Director of Homeless Services

2 weeks ago

Los Angeles, California, United States The People Concern Full time

Job Summary

The Director of CES and Housing Navigation will provide agency-wide administration and oversight to the activities related to our LAHSA funded Regional Coordination and Housing Navigation programs. The successful candidate will ensure that a comprehensive plan for collaboration is developed, based on best practice models, to properly house the most vulnerable homeless individuals in SPA 4.

Key Responsibilities

  • Interface with partners, including community health providers, the business community, and social service/housing providers, to reduce the number of homeless people living on the streets.
  • Work in collaboration with LAHSA's Housing Central Command, CES Leadership Team in SPA 4, and housing providers to remove barriers to permanent housing.
  • Provide administrative supervision to SPA Wide Matcher and Housing Navigation Program.
  • Facilitate small and larger team case conference meetings with community partners.
  • Provide crisis intervention to clients facing medical and mental health crisis situations.
  • Work collaboratively with each team to identify appropriate services considering each individual's physical and cognitive needs.
  • Work collaboratively with public, private, and nonprofit sector groups to provide services, including mobile info stations, public kiosks, hygiene centers, a welcome center, sobering center, etc.
  • Oversee and manage file review for required grant documentation and eligibility as it relates to Regional Coordination and Housing Navigation contracts.
  • Conduct ongoing record keeping, monitoring, and client file management for quality assurance and audit preparation.
  • Conduct training for all staff to ensure file and documentation standards are met as well as contract outcomes/goals.
  • Generate HMIS reports, locate errors, and provide follow-up reports to staff for corrective plan(s) of action.
  • Generate client lists for case managers monthly of clients that need HMIS data corrections.
  • Assist with program/fiscal audits.
  • Direct interview process for all open positions and ensure that all Annual Reviews are completed in a timely manner.
  • Oversight and integration of community serving resources, such as United Way Flex Funds and LAHSA's Skid Row Housing Assistance Program.
  • Act as the Liaison with all Housing Authorities and housing providers.
  • Provide oversight regarding the hiring of staff to ensure diverse and equitable hiring practices to appropriately reflect the diversity of the population served.
  • Oversee staff management practices and monitor staff's receipt of adequate training to ensure they abide by all agency and department policies and procedures.
  • Provide technical assistance and training for any matching-related functions or new resources.
  • Attend all meetings requested by funders (LAHSA).
  • Special projects and other duties as assigned.

Requirements

  • BA required, Master's degree (preferred) in mental health field (Social Work, MFT, or Psychology).
  • Extensive experience working with individuals who are experiencing homelessness, mental illness, substance addiction, and medical challenges.
  • Understanding of Housing First and Harm Reduction philosophy.
  • At least 3 years' experience providing direct supervision and management of staff.
  • Experience managing and providing oversight to multiple teams, preferred.

Work Environment

The Director of CES and Housing Navigation will work in a combination of field and office environments, regularly required to sit, stand, bend, and occasionally lift or carry up to 35 pounds. On occasion, the Director will need to walk, drive, or transit to different local sites. The Director will be exposed to elements like cold, heat, dust, noise, and odor. The Director may need to bend, stoop, twist, and sit throughout the day.

Responsibilities Common to All Agency Employees

  • Maintain a safe work environment and confidentiality at all times.
  • Be proactive, creative, and flexible in determining, evaluating, researching, and resolving issues.
  • Organize and prioritize multiple activities to meet all external and internal deadlines.
  • Maintain a professional demeanor that reflects positively on the agency.
  • Demonstrate respect and courtesy toward others.
  • Able to thrive in a work environment emphasizing teamwork and collaboration.
  • Ability to prioritize different tasks with minimal supervision.
  • Perform other duties as assigned.

Equal Opportunity Employer

The People Concern is an equal opportunity employer dedicated to non-discrimination in employment. We select the most qualified individual for the job based on job-related qualifications, regardless of race, color, age, sex, religion, national origin, disability, ancestry, marital status, credit history, sexual orientation, arrest and court record, genetic information, veteran status, or any other status protected by federal, state, or other applicable laws.

About the People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County's largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence.

Benefits & Perks

  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • Retirement Planning (403b) & Matching
  • Paid Holidays
  • Paid Vacation Days
  • Paid Sick Days
  • Employee Assistance Plans (EAP)
  • TELUS Health
  • Flexible Spending Account (FSA)
  • Basic Life / Accidental Death & Dismemberment (AD&D)
  • Voluntary Short- and Long-Term Disability
  • Voluntary Pet Insurance
  • Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
  • The People Concern University & Certificates
  • Corporate Discounts

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