Non-Profit Program Coordinator Specialist

7 days ago

New City, New York, United States TriSearch Full time
Job Title: Non-Profit Program Coordinator

The Program Coordinator will play a pivotal role in planning, executing, and evaluating programs aimed at improving the well-being of individuals and communities. This position requires a detail-oriented individual with excellent written and verbal communications, while managing multiple projects in a fast-paced environment.

Key Responsibilities:
  • Coordinate and communicate with our teams in Nairobi and Cape Town on programmatic activities and updates to be shared with donors/sponsors.
  • Coordinate and logistical support of guest experiences, including pre-trip, on-site, and post-trip touchpoints, including personalized follow-ups and progress tracking.
  • Manage and execute all donor inquiries, ensuring prompt and personalized responses via phone calls, email, acknowledgement letters and handwritten notecards.
  • Execute and process donor/sponsor/grantor communications with high personalization, including tax acknowledgment letters, grant/impact report updates and thank you notecards.
  • Maintain a detailed-oriented database including donation transactions, payment reminders, donor/sponsors/student records, visit reports and journal entries, and be able to pull various analytical reports using eTapestry.
  • Develop and coordinate email blasts and direct mail materials to donors/sponsors on program updates and fundraising, including list segmentation and email blast set up on MailChimp.
  • Involved with donor engagement strategies and implementation plans, including VIP and major donor cultivation, utilizing impactful stories, photos and videos.
  • Organize and pull captivating stories, photos and videos to be shared with donors/sponsors.
  • Establish and implement monitoring and evaluation processes to assess program results and effectiveness.
  • Analyze data and provide insightful feedback to make informed recommendations for program improvement.
  • Coordinate team call agendas and take notes for dissemination between various international teams.
  • Place orders for printing projects and work with designer and external support services.
  • Provide administrative and program support as needed; including the preparation of documents and presentations, organize meetings and travel, maintain the company calendar, and provide cross-functional support to team members in our country offices.
About You:
  • You have excellent organizational, communication, and interpersonal skills, with a strong ability to multi-task and work collaboratively with different offices and team members, as the projects grow and evolve.
  • You have exceptional communication skills, both written and verbal, with the ability to connect with diverse audiences, including donors, sponsors, grantors, VIPs, and internal teams.
  • You are a strong writer in a variety of mediums, including external and internal communications.
  • You have proven success in cultivating donor relationships to drive donations.
  • You are highly detail-oriented and self-motivated with strong implementation and follow-through skills.
  • You are comfortable working under pressure in a fast-paced environment with multiple deadlines and wearing many hats.
  • You are proactive and have a can-do and flexible attitude.
  • You can maintain and manage confidential and sensitive data and records.
Qualifications:
  • Bachelor's degree (or equivalent experience).
  • 10+ years of relevant work experience.
  • Experience or interest in non-profits, international development, education and/or youth empowerment is preferred.
  • Proficient in Microsoft Office and Google Suites of products.
  • Strong knowledge in database management and CRM software – experience in eTapestry (Blackbaud) or Peak15 is a plus.
  • Knowledge of email marketing platforms – experience in MailChimp is a plus.

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