Front Desk Ambassador
4 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Representative. As a key member of our club team, you will be responsible for providing exceptional service to our members, prospective members, and guests, ensuring a superior Judgement Free member experience.
Key Responsibilities- Answer phones in a friendly and professional manner, using our established information script.
- Greet members, sign up and tour new members, and log amenities to ensure a seamless experience.
- Respond to member questions and concerns in a timely and professional manner, providing solutions and support when needed.
- Process beverage or merchandise purchases through our point of sale system, ensuring accuracy and efficiency.
- Promote our unique fitness instruction classes (PE@PF) to our active members and new members, highlighting the benefits and value of our programs.
- Provide a clean, sanitized, and safe club environment, adhering to our high standards of cleanliness and maintenance.
- Customer service experience, with a proven track record of delivering exceptional service.
- High school diploma or GED equivalent, required.
- Must be 18 years of age or older, with a valid ID.
- Basic computer proficiency, with experience using point of sale systems and other software applications.
- Frequent lifting, carrying, pushing, and pulling, with the ability to lift up to 50 pounds.
- Must be able to climb, balance, kneel, and crouch during shift, with frequent reaching and grasping.
- Will encounter cleaning chemicals during shift, with proper training and equipment provided.
At Planet Fitness, we are committed to creating a Judgement Free Zone, where everyone feels welcome and supported. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
As a member of our team, you will have the opportunity to make a real difference in the lives of our members, while also growing and developing your skills and career. Join us in shaping the future of our brand and creating a positive impact on our community.
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