Guest Services Ambassador

6 days ago

Frederick, Maryland, United States Sandpiper Property Management Full time
Job Summary:

The Guest Services Ambassador is the face of the hotel, responsible for ensuring an exceptional guest experience. This role involves conducting front desk operations with efficiency, accuracy, and thoroughness, while working closely with other departments to provide a seamless experience.

Key Responsibilities:Guest Relations:
  • Provide exceptional guest service by greeting guests warmly and offering assistance as needed.
  • Conduct front desk operations in a timely and accurate manner to minimize guest inconvenience.
  • Meet with guests regularly to gather feedback and determine satisfaction with services and facilities.
  • Take proactive steps to ensure guest satisfaction and resolve any issues that may arise.
  • Manage guest conflicts and respond to situations effectively.
Operations:
  • Inspect studios and public spaces daily to ensure compliance with company and brand standards.
  • Respond to emergencies and follow established procedures.
  • Ensure all policies and procedures are followed accurately and consistently.
  • Coordinate front desk operations, including check-ins, move-outs, renewals, reservations, property tours, and sales events.
  • Respond to guest service calls efficiently and effectively.
  • Ensure the safety of the building and occupants, contacting emergency services as needed.
  • Document work activity using the appropriate log and following policy and procedure.
Sales & Revenue:
  • Execute the lead management process and complete sales and marketing objectives as established by supervision.
  • Review studio inventory daily to maximize revenue.
  • Maintain effective sales of ancillary offerings to meet guest needs and maximize revenue.
  • Follow revenue management guidelines as directed by supervision.
Additional Duties:
  • Perform laundry duties, including sorting, washing, drying, and folding company linen and terry, as well as general cleaning and maintenance of the House and Commercial Laundry facilities.
  • Cross-train on the duties of all non-management staff members and perform those duties as needed or when requested by supervision.
  • Perform other duties as assigned by supervision.

This role requires the Guest Services Ambassador to remain on site for their entire shift until relieved. A paid 30-minute meal break is provided, which can be taken as available.

Sandpiper Property Management, LLC is an equal employment opportunity employer and complies with all applicable federal, state, and local laws governing non-discrimination in employment. We prohibit any form of unlawful harassment based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status.

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