Event and Client Engagement Manager
1 month ago
Job Type: Full-time Position (32-40 hours a week)
Office Hours: 9:00 a.m. - 5:00 p.m. Monday through Friday, occasionally on-call during event weekend (stipend provided for on-call time)
The Event and Client Engagement Manager is responsible for overseeing all aspects of client relationships and event housing management. This role involves handling client inquiries, managing requests for proposals, and coordinating reservations.
Key Responsibilities:
- Client Relations:
- Act as the primary point of contact for clients, addressing inquiries and providing information about services.
- Develop and maintain strong relationships with clients to understand their needs and preferences.
- Requests for Proposals (RFPs):
- Prepare and manage responses to RFPs with hotels, ensuring all client requirements and specifications are met.
- Collaborate with internal teams to gather necessary information and create compelling proposals.
- Reservation Management:
- Handle phone calls and emails from individuals looking to make reservations, providing information and booking services as needed.
- Manage reservation systems and CRM to ensure accurate and up-to-date records.
- Event Management:
- Coordinate with clients and staff to ensure that guests have a smooth process making their hotel accommodations.
- Manage budgets to ensure events are staying on track and within budget.
- Specialization in Weddings and Special Events:
- Work closely with couples and special event organizers, offering expert advice and tailored solutions for their accommodations.
- Communication and Coordination:
- Serve as a liaison between clients and internal teams to ensure clear communication and successful event outcomes.
Qualifications:
- Proven experience in client relations, event planning, or hotel sales
- Strong organizational skills with the ability to manage multiple projects simultaneously
- Excellent communication and interpersonal skills
- Proficiency in reservation and CRM system
- Ability to work under pressure and adapt to changing client needs
- A passion for delivering exceptional client experiences and high-quality events
Benefits:
- PTO
- Holiday Pay
- Simple IRA - up to 3% match
- A dynamic and supportive work environment
Company Description:
Stay, Play, Made Simple is a housing service and call center for the sports travel industry. Our dedicated staff fully manages event housing from start to finish. We have proven success and are committed to developing a housing plan focused on accurately tracking and maximizing room pickup within event blocks. It is our goal to provide excellent customer service to the event organizers.
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