Customer Experience Associate

6 days ago


Des Moines, Iowa, United States The Hertz Corporation Full time
Customer Experience Specialist

The Customer Experience Specialist is a key member of our team, responsible for delivering exceptional customer service that exceeds expectations. This role requires a strong focus on creating a positive customer experience, ensuring that every interaction is personalized and memorable.

Key Responsibilities:
  • Provide exceptional customer service, resolving issues promptly and professionally
  • Develop and maintain strong relationships with customers, understanding their needs and preferences
  • Collaborate with colleagues to ensure seamless customer interactions and experiences
  • Stay up-to-date with industry trends and best practices to continuously improve customer service
Requirements:
  • 3+ years of experience in customer service, with a focus on operations and sales
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Strong problem-solving and decision-making skills
What We Offer:
  • Competitive hourly rate of $19
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Access to exclusive benefits and perks, including discounts on Hertz rentals and more

The Hertz Corporation is a leading provider of car rental services, operating in over 9,700 locations worldwide. We are committed to delivering exceptional customer experiences and creating a culture of empowerment for our employees.

At Hertz, we value diversity and inclusion, and we are an equal opportunity employer. We welcome applications from individuals who share our commitment to excellence and customer satisfaction.



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