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Customer Experience Specialist

2 months ago

Des Moines, Iowa, United States Principal Financial Group Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Specialist. In this role, you will be responsible for providing exceptional customer service to our clients, resolving complex issues, and building strong relationships.

Key Responsibilities
  • Provide top-notch customer service to clients via phone, email, and other communication channels.
  • Resolve complex customer issues in a timely and professional manner.
  • Build and maintain strong relationships with clients to ensure their needs are met and exceeded.
  • Stay up-to-date on product knowledge and industry trends to provide expert advice to clients.
Requirements
  • 4+ years of customer service experience in a financial services or related industry.
  • Excellent verbal and written communication skills, including strong typing skills.
  • Ability to adapt to frequent change, make independent decisions, and take ownership of issues.
  • Strong proficiency with business unit products, processes, and systems, as well as MS Office and Internet browsers.
  • Ability to handle multiple tasks in a fast-paced environment with attention to detail.
Preferred Qualifications
  • Bilingual skills in Spanish and English.
  • Associates or bachelor's degree.
What We Offer

We offer a competitive salary range of $29.50 per hour, as well as a comprehensive benefits package, including pension eligibility and a time-off program. We also offer opportunities for professional growth and development, including training and education programs.

Work Environment

This role offers a hybrid work arrangement, with the option to work from home or in our office. We are committed to providing a flexible and supportive work environment that allows our employees to thrive.