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Sales BDC Representative

2 months ago

Wilmington, Delaware, United States Preston Auto Group Full time
About the Role

We are seeking a highly motivated and customer-focused Business Development Center (BDC) Representative to join our team at Preston Auto Group. As a BDC Representative, you will play a critical role in receiving incoming sales calls, establishing relationships with customers, and scheduling appointments for our Sales Associates.

Key Responsibilities
  • Receive and respond to incoming sales calls, identifying customer needs and scheduling appointments
  • Interact daily with BDC Manager, Sales Associates, Sales Managers, support staff, and customers to ensure seamless communication and customer satisfaction
  • Place outbound phone calls to potential leads, ensuring all customer concerns are addressed prior to appointment date
  • Maintain accurate records of customer interactions and appointment schedules
  • Collaborate with Sales Associates and Sales Managers to ensure a smooth sales process
Requirements
  • High school diploma or equivalent
  • Excellent oral, written, and interpersonal communication skills
  • Extensive customer service, sales, or telemarketing background
  • Computer literacy, strong organizational, and follow-up skills
  • Ability to read and comprehend instructions and information
  • Excellent problem-solving skills
What We Offer
  • $20.00 per hour based on experience plus performance bonus
  • Health, Dental & Vision Insurance
  • 401K with Employer Match
  • Paid Time Off
  • Paid Training
  • Employee Pricing on New Vehicles
  • Free Access to the Preston Auto Fitness Center
About Us

Preston Auto Group is a family-owned and operated business with 10 locations and 16 brands. We are the area's largest dealer group, selling over 10,000 vehicles per year. We take pride in serving our customers at a world-class level and strive for sales leadership at all our locations.

We believe in promoting from within and offer opportunities for advancement within the company. Our top performers have the chance to grow and develop their careers with us.