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Operations Manager

2 months ago

Bradenton, Florida, United States Michaels Stores Full time
Job Summary

We are seeking an experienced Store Operations Manager to lead our store team in delivering exceptional customer experiences and driving sales growth. As a key member of our store leadership team, you will be responsible for managing store operations, inventory, and visual merchandising to ensure a seamless shopping experience for our customers.

Key Responsibilities
  • Store Operations: Lead and manage store operations to ensure efficient and effective execution of daily tasks, including inventory management, visual merchandising, and customer service.
  • Inventory Management: Manage and execute inventory management processes to ensure accurate stock levels, minimize stockouts, and optimize inventory turnover.
  • Visual Merchandising: Develop and execute visual merchandising plans to create an engaging and inspiring shopping environment that drives sales and customer engagement.
  • Customer Experience: Foster a customer-centric culture that delivers exceptional customer experiences, including providing personalized service, resolving customer complaints, and promoting loyalty programs.
  • Team Leadership: Lead, develop, and motivate a high-performing team of sales associates and department managers to achieve sales goals, improve customer satisfaction, and maintain a positive store environment.
  • Performance Management: Conduct regular performance evaluations, provide coaching and feedback, and develop action plans to improve team performance and achieve business objectives.
  • Compliance and Safety: Ensure compliance with company policies, procedures, and regulatory requirements, including health and safety protocols, to maintain a safe and healthy work environment.
Requirements
  • Experience: 2+ years of retail management experience, preferably in a leadership role.
  • Education: High school diploma or equivalent required; bachelor's degree in business administration or related field preferred.
  • Skills: Strong leadership and communication skills, with the ability to motivate and develop a high-performing team. Proficient in inventory management, visual merchandising, and customer service principles. Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer
  • Competitive Salary: We offer a competitive salary and bonus structure to recognize and reward outstanding performance.
  • Benefits: Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
  • Opportunities for Growth: We offer opportunities for career advancement and professional development to help you grow and succeed in your career.