Restaurant Operations Manager

6 days ago


Bradenton, Florida, United States IHOP Full time
Job Summary

The Designated General Manager is responsible for directing the operation of all assigned units within a district. This role involves implementing training programs, executing financial and marketing strategies, and ensuring compliance with regulations.

Key Responsibilities
  • Training and Development: Implement a comprehensive training program for hourly employees to improve unit operations and guest experience.
  • Financial Management: Execute annual financial plans, local restaurant marketing strategies, and guest service initiatives.
  • Restaurant Operations: Manage restaurant operations, focusing on regular contact with guests, food quality, and service standards.
  • Regulatory Compliance: Ensure compliance with federal, state, and local regulations.
  • Employee Management: Recruit, train, and retain employees according to SOP and operations plans.
  • Turnover Management: Manage turnover for the location.
  • Performance Management: Conduct ongoing coaching, administer the restaurant compensation plan, and deliver performance appraisals.
  • Policy Enforcement: Enforce company policies.
  • Food Quality: Ensure food quality meets SOP specifications, recipes, plating, and garnishes.
  • Guest Experience: Monitor ticket times to meet guest expectations.
  • Marketing: Implement national and local marketing promotions, including POP, posters, and placements.
  • Administrative Duties: Complete ongoing administrative duties.
Supervisory Responsibilities

Responsible for the overall direction, coordination, and evaluation of the business unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; coaching and retraining; and addressing guest feedback.

Requirements

High school diploma or general education degree (GED) and two to four years related experience and/or training, or equivalent combination of education and experience. EEO Employer.



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