Hospitality Ambassador

3 weeks ago


Miami, Florida, United States Miami Hotel and Residences Full time
Job Summary:

The Miami Hotel and Residences is seeking a skilled and friendly Host to provide exceptional guest experiences. As a Host, you will be the first point of contact for our guests, setting the tone for their stay with us. Your warm smile, attentive nature, and ability to multitask will make you an invaluable asset to our team.

Key Responsibilities:

• Greet guests warmly and escort them to their assigned dining area
• Present menus and announce the waiter's name
• Manage bookings, either in person, over the phone, or online
• Provide personalized service and assistance for large parties of guests and VIPs
• Manage the flow of guests into the Dining and Bar areas and provide accurate wait times to incoming guests if appropriate

Requirements:

• Minimum 1 year of experience as a Host, Customer Services, or other entry-level role in a restaurant
• Flexibility to work in shifts, including weekends, evenings, and holidays
• Understanding of hygiene and food safety rules
• Physical ability to stand for long hours
• Friendly, responsible, and punctual
• Customer Services Oriented
• Excellent communication skills
• Ability to multi-task
• Attention to detail, cleanliness, and safety

Education:

• High School degree, GED or Equivalent

Language Skills:

• Excellent verbal and written communication skills in English and Spanish (preferred)

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is required to frequently inspect inside and outside areas of the property location and may be exposed to ongoing construction and various weather conditions. The noise level in the work environment may range from moderate to loud.

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