Hospitality Ambassador

7 days ago


Miami, Florida, United States Grazianos Group Full time
Job Overview

We are seeking a skilled Host/Hostess to join our team at Grazianos Group. As a key member of our front-of-house team, you will be responsible for ensuring a warm and welcoming experience for our guests.

Key Responsibilities
  • Greets guests and escorts them to their tables or designated areas.
  • Provides menus and ensures guests are aware of our dining options.
  • Assigns patrons to tables based on their preferences and our rotation system.
  • Monitors guest satisfaction and responds to any concerns or complaints.
  • Answers phone calls and responds to inquiries or transfers calls as needed.
  • Takes and prepares to-go orders.
  • Operates cash registers to process payments.
  • Maintains communication with kitchen staff, management, and serving staff to ensure seamless service.
  • Inspects dining and serving areas to ensure cleanliness and proper setup.
  • Supervises and coordinates activities of dining room staff to ensure prompt and courteous service.
  • Receives and records dining reservations.
  • Inspects restrooms for cleanliness and availability of supplies.
  • Plans parties and special events.
  • Collaborates with colleagues to improve workflow and customer service.
Requirements
  • Excellent interpersonal and customer service skills.
  • Well-organized with ability to take and place food and beverage orders accurately.
  • Strong analytical and problem-solving skills.
  • Ability to function well in a fast-paced and sometimes stressful environment.
  • Ability to operate point-of-sale systems.
Preferred Qualifications
  • Previous experience as a host/hostess.
  • Successful completion of our restaurant training course.
Physical Requirements
  • Prolonged periods of standing and walking.
  • Availability to work evenings, weekends, and holidays.


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