Operations Associate

17 hours ago


Malvern, Arkansas, United States Proexco LLC Full time
Job Description

Fitness Machine Technicians is a rapidly growing international service franchise that repairs and maintains exercise equipment. As an active member of our Operations team, the Operations Assistant is responsible for building relationships with franchisees and supporting their needs as they grow their businesses.

Key Responsibilities:

  • Provide operational support to franchisees, reporting to the Director of Operations
  • Onboard new franchisees into our system, creating email addresses and providing access to our systems
  • Schedule and train new franchisees on our systems and processes
  • Manage manufacturer relationships and update our database
  • Edit the franchisee Operations Manual and disseminate it to franchisees
  • Roll out new policies and procedures, ensuring proper implementation
  • Assist with the planning and execution of our Annual Franchisee Conference
  • Train and provide support for our Field Service Management System and HubSpot
  • Review social networking websites to ensure brand standards are met
  • Perform general administrative duties as needed

Requirements:

  • Bachelor's degree and 3 years of office experience
  • Understanding of small business operations to support franchisees
  • Excellent communication and interpersonal skills
  • Ability to work independently and prioritize workload
  • Trusted confidant with high level of confidentiality and discretion

Preferred Skills:

  • Proficiency in Microsoft Office (Word/Excel/PowerPoint)
  • Experience with QuickBooks Online
  • Adobe Acrobat, Trello, and/or HubSpot

Salary: $40,000 - $45,000



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