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Assistant Showroom Manager

1 month ago

Huntersville, North Carolina, United States LOVESAC COMPANY Full time
Job Summary

We are seeking a highly motivated and experienced Assistant Showroom Manager to join our team at LOVESAC COMPANY. As an Assistant Showroom Manager, you will be responsible for delivering sales results for the store, creating a unique experience for customers, and assisting with training sales associates. You will work collaboratively with the Store Manager to ensure consistent store operations, meet or exceed sales goals, and execute Lovesac's proprietary selling process.

Key Responsibilities

* Meet or exceed all goals and key performance indicators (KPIs)
* Assist with consistent store operations to meet or exceed sales goals
* Assist in training store team to meet or exceed financial goals through the execution of Lovesac's proprietary selling process
* Resolve issues for customer satisfaction working in a collaborative partnership with Store Manager and follows up with the customer on order tracking and updates
* Ensure and maintain inventory integrity and accuracy protecting company assets at all times
* Direct the execution of promotional campaigns including product placement and marketing
* Ensure store merchandising standards are maintained (i.e., merchandising visuals, marketing, cleanliness, appropriate inventory levels, backroom organization, cleanliness, safety, etc.) in accordance with Company operating policies and procedures
* Process POS transactions (i.e., sales, returns and exchanges) in accordance with company policies and provides accurate information to clients
* Maintain a calm demeanor and manage issues professionally and respectfully in accordance with our company standards
* Act with integrity and trust, modeling behavior that respects our employees, peers and customers in accordance with the core values of our company

Requirements and Qualifications

* Must have a minimum of 1-2 years of related sales and management experience
* Engages product knowledge to drive and achieve sales results independently and with the store team
* Able to build rapport with both customers and the store team and act always with the customer in mind
* Must be results driven and utilize knowledge to meet or exceed KPIs and goals
* Must have proven time management skills and quickly adapts to a changing business environment
* Able to prioritize responsibilities with the appropriate level of urgency, able to listen and can use this information to solve problems, anticipate issues and make correct decisions based on a variety of situations
* Must take accountability and responsibility for your actions
* Must have the ability to manage multiple projects simultaneously while meeting deadlines consistently
* Must have superior communication skills; verbal, written and interpersonal skills; able to listen effectively to solve problems, anticipate issues and make effective decisions
* Demonstrates strong analytical, mathematical and problem-solving skills
* Maintains the highest level of customer service, creating solutions and experiences that drive business results and engagement with the brand
* Must work collaboratively with fellow employees, treating all clients, both internal and external with dignity and respect at all times
* Proficiency required in Microsoft Office: Word, Excel & PowerPoint
* Must comply with the standards, policies and procedures outlined in the Lovesac Employee Handbook
* Must be capable of using and operating all equipment as required, including but not limited to: iPad, laptop, etc. Be able to move objects (including medium to large furniture items up to 75 pounds) from a lower to a higher position or horizontally from position-to-position or be able to assemble furniture while working on the selling floor or in our warehouse
* Must be able to travel, as required by the Company in its sole discretion, for occasional meetings and conferences using various forms of transportation
* Consistent ability to work both offsite and report into designated Touchpoint, or Corporate Headquarters as required and in accordance with Lovesac policies, CDC and State Guidelines
* Support Lovesac Vendors as needed with local offsite events

What We Offer

At LOVESAC COMPANY, we are committed to bringing Total Comfort to millions of homes. That means having furniture that can evolve along with them as life unfolds. From Sactionals The World's Most Adaptable Couch, to Sacs The World's Most Comfortable Seat, Lovesac products provide peace of mind where others cannot. Our products can adapt to fit almost any space and style and look like new forever. This enables a new way of living, where people can continue to invest in, add to, and evolve their furniture instead of adding it to the landfill which is good for families and our environment.

Our Purpose

We are committed to working and succeeding by incorporating our Guiding Principles into every aspect of our business: We can all win together, We do as we say, Do less and do best, We're borrowing this earth from our children, Love matters. We champion building meaningful relationships as we foster a culture that embraces and celebrates the experiences, beliefs, backgrounds, expertise, talent, and individuality of everyone. We purposefully and meaningfully weave DEI into every aspect of our business. We seek to promote love, inclusion, and happiness in all that we do. #LoveMatters