Assistant Studio Manager

1 week ago


Los Angeles, California, United States Orangetheory - Franchise #0321 Full time
Job Title: Assistant Studio Manager

Are you a motivated and organized individual with a passion for fitness and customer service? Do you have experience in a fast-paced environment and a strong desire to learn and grow with a dynamic team? If so, we may have the perfect opportunity for you

Job Summary:

The Assistant Studio Manager is a key member of our studio team, responsible for supporting the Studio Manager in all aspects of the business. This includes leading and developing the Sales Associate team, owning responsibility for all studio operational tasks, and maintaining accurate records using established OTF sales systems.

Responsibilities:
  • Assist the Studio Manager in all areas of the business
  • Lead and develop Sales Associate team daily
  • Own responsibility for all studio operational tasks, including lead and inventory management
  • Maintain accurate records using established OTF sales systems
  • Perform telephone inquiries, follow-up calls, and customer care calls
  • Host OTF studio tours with prospects and/or fitness program holders
  • Greet members and guests promptly, enthusiastically, and with a smile, to create a friendly, positive environment upon entry
  • Participate in 1-2 OTF scheduled workouts per week
  • Maintain an organized and clean work environment
  • Respond immediately to member requests, inquiries, and concerns
  • Ensure proper onboarding of all OTF members through the completion of essential Client Intake and Membership Agreement forms
  • Attend and participate in all relevant OTF training programs, events, and meetings
Requirements:
  • Leadership experience in the workplace
  • High-level customer service skills
  • Previous sales experience, with strong sales skills (experience working in a sales quota-bearing structure highly preferred)
  • Excellent verbal and written communication skills
  • Ability to multi-task and excel in a fast-paced environment
  • Functional computer skills required Microsoft Office (Word, Excel), general site navigation, in-depth reporting, and data entry
  • Flexibility to work daytime, evening, holiday, and/or weekend hours as needed
  • Ability to work and function in an ORANGE TEAM environment (Orange is more than a just a color, it's an attitude)
  • High school diploma
  • Health and fitness-minded people, highly preferred
Benefits:
  • Competitive hourly wage
  • Performance bonuses based on weekly, monthly, individual, and team sales goals
  • Medical, Dental, and Vision (based on full-time hours)
  • 401k (based on full-time hours)
  • Access to all Orangetheory classes at any studio nationwide
  • Deep discounts on all OTF retail and technology
  • Opportunities for career growth
  • Covid-19 safety and health protocol for a safe work environment
  • Monthly team-building events and reward opportunities
  • Free AED/CPR certifications
  • Huge discount on NASM and AFAA certifications (inquire with management)

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