Customer Service Representative
5 days ago
At Fifth Third Bank, we're committed to making a positive impact in the lives of our customers. As a Customer Service Representative, you'll play a vital role in providing exceptional service and support to our customers. Your primary responsibility will be to provide excellent customer service in all interactions, ensuring that our customers feel valued and supported.
Key Responsibilities:
• Deepen relationships with customers by listening to their specific needs and providing personalized solutions
• Provide follow-up to customer questions and find solutions to address issues
• Maintain a position of trust and responsibility by keeping all customer business confidential
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior
Requirements:
• High school diploma/GED
• Ability to interact comfortably and confidently with the public
• Position requires knowledge of retail policies and procedures, to perform the essential duties
• Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution
Working Conditions:
• Normal office environment
• Extensive viewing of computer screens
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