Hardware Software Support Specialist

1 month ago


Pittsburgh, Pennsylvania, United States Innovation Works, Inc. Full time
Job Description

We are seeking a highly skilled and motivated professional to join our team as a Technical Hardware and Software Support Specialist. In this role, you will be responsible for resolving complex technical issues related to hardware and software, as well as collaborating with team members across all departments to assist with their technical requirements.

Key Responsibilities:

  • Apply diagnostic techniques to identify, investigate, and resolve support issues from end-users.
  • Be proficient in understanding Windows and using developer tools for troubleshooting purposes.
  • Perform hands-on activities to diagnose and fix issues at the desktop level, including installing and upgrading software, configuring systems, and applications.
  • Connect PCs, routers, card readers, monitors, cameras, etc. inside the machine.
  • Connect/test new hardware, control boards, drivers, and communicate issues/solutions to other partners to resolve.
  • Write technical documentation.
  • Be proficient in understanding Windows and using developer tools for troubleshooting purposes.
  • Learn how the admobilize interface works, download and install updates, troubleshoot detection issues, manage the interface with all machines.
  • Be proficient in understanding Windows and using developer tools for troubleshooting purposes.
  • Ability to clearly communicate issues that require developers to resolve via screenshots, written description, and ability to work together to resolve.
  • Be able to learn and use the backend software to test.

Requirements:

  • Technical degree or equivalent training and demonstrable experience preferred.
  • In-depth knowledge of computer systems and mobile devices.
  • Hands-on experience with diagnosing and resolving basic technical issues.
  • Excellent communication and interpersonal skills.
  • Demonstrated ability to work independently; must be self-motivated and goal-oriented.
  • Ability to perform without direct supervision.
  • Must be based in Columbus, OH.

We offer a dynamic and challenging work environment where you can achieve phenomenal things and contribute to the growth of our company. If you are a motivated and skilled professional looking for a new challenge, please submit your resume for consideration.



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