IT Support Specialist

3 weeks ago


Pittsburgh, Pennsylvania, United States Community Options Full time
Job Summary

Community Options is a national non-profit agency providing services to individuals with disabilities. We are seeking a skilled IT Field Technician to join our team. The successful candidate will provide IT services and support, with a focus on smart home technology.

Key Responsibilities

* Provide prompt and courteous support to employees across the organization, both in-person and remotely.
* Diagnose and troubleshoot hardware and software issues in a Windows environment.
* Receive and document all IT service requests, including tickets, emails, and phone calls.
* Travel to regional offices to troubleshoot and resolve technical issues.
* Install and support smart home technology in regional homes.
* Document and track technical problems and solutions.
* Inform management of recurring technical issues.

Requirements

* Minimum two years of professional IT experience.
* Audio/visual experience a plus.
* Valid driver's license.
* Proficiency in AD, Office365, multiple browsers, and computer hardware.
* Experience supporting Android and iPhone, Mobile Device Management a plus.
* Working knowledge of printer management and LAN administration.
* Logical troubleshooting skills and excellent time management, interpersonal skills, and attention to detail.

Why Community Options?

* Competitive insurance benefits, including medical, dental, and vision.
* Paid holidays, including a birthday holiday.
* Generous PTO and employee incentive programs.
* 403b retirement plan and career growth opportunities.

Send Resumes to :
Community Options is an Equal Opportunity Employer M/F/D/V

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