Customer Success Director
2 weeks ago
Upland Software is seeking an experienced Customer Success leader to drive customer outcomes and growth. As Vice President of Customer Success, you will be responsible for leading the CSM & Renewals Management teams within the Customer Experience Management (CXM) business unit.
Key Responsibilities:- Drive customer success outcomes, including renewal rates and reducing churn across product lines.
- Expand revenue through partnerships with sales and marketing to achieve expansion, cross-sell, and usage targets.
- Improve customer health and Net Promoter Score (NPS) through early intervention strategies across functions, including product and professional services.
- Design and operationalize a customer experience that supports new business growth by earning advocates and increasing customer reference-ability.
- Bring best practices from around the industry to address customer journey challenges across different product specialties.
- Drive an accurate renewal forecasting process and reporting cadence.
- Recruit, inspire, and grow a remarkable team of professionals across products and geographies.
- Foster collaboration within the team and other functions and across the customer lifecycle.
- Steward executive sponsor accounts and steer escalated customers back to a healthy state.
- 7 years of experience in leading customer-facing organizations, ideally in enterprise software and SaaS.
- Ability to manage influence through persuasion, negotiation, and consensus building.
- Strong commercial chops, ideally honed through both post-sales and sales experience.
- Strong empathy for customers and passion for revenue and growth.
- Analytical and process-oriented operational mindset.
- Demonstrated desire for continuous learning and improvement.
- Enthusiastic and creative leader with the ability to inspire others.
- Excellent communication and presentation skills.
- Experience with marketing technology preferred.
- Bachelor's degree required; advanced degrees preferred.
$200K -- $250K
Minimum Qualification:Account Management
Estimated Salary: $20 to $28 per hour based on qualifications.
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Customer Success Director
4 weeks ago
San Francisco, California, United States Ripple Full timeJob DescriptionJob Title: Customer Success DirectorJob Summary:Ripple is seeking a highly experienced Customer Success Director to join our team. As a key member of our organization, you will be responsible for driving the success of our payments business by developing and executing strategic account plans, building relationships with executives and...
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Customer Success Director
3 weeks ago
San Francisco, California, United States Fountain Full timeCustomer Success DirectorWe are seeking a highly skilled Customer Success Director to join our team at WeDriveU. As a key member of our organization, you will be responsible for driving customer success, growth, and retention through our Customer Engagement Model.Key Responsibilities:Renew, retain, and expand all active contracts to ensure long-term customer...
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Customer Success Director
3 weeks ago
San Francisco, California, United States Fountain Full timeCustomer Success DirectorWe are seeking a highly skilled Customer Success Director to join our team at WeDriveU. As a key member of our organization, you will be responsible for driving customer success, growth, and retention through our Customer Engagement Model.Key Responsibilities:Renew, retain, and expand all active contracts.Develop and maintain...
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Customer Success Director
4 weeks ago
San Francisco, California, United States Fountain Full timeAbout the RoleFountain is seeking a highly skilled Customer Success Director to join our team. As a key member of our organization, you will be responsible for driving customer success, growth, and retention through our Customer Engagement Model.Key ResponsibilitiesCustomer Success: Develop and maintain strategic customer relationships, focusing on...
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Regional Director of Customer Success
6 days ago
San Francisco, California, United States Innovaccer Full timeCustomer Success Leader for Government VerticalInnovaccer is seeking a seasoned Customer Success leader to drive growth and expansion in the Government Vertical. As Regional Vice President-Customer Success (Government), you will be responsible for managing a team of Customer Success Managers/Directors and owning a portfolio of accounts in the post-sales...
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Customer Success Director
1 month ago
San Francisco, California, United States Relyance AI Full timeAbout the RoleRelyance AI is seeking a highly skilled Customer Success Director to join our team. As a key member of our customer-facing organization, you will be responsible for driving the success of our enterprise customers by delivering exceptional value and ensuring their long-term satisfaction with our platform.Key ResponsibilitiesCustomer Onboarding:...
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Customer Success Director
2 weeks ago
San Francisco, California, United States Windfall Full timeCustomer Success ManagerAs a key member of our Commercial team, you will be a strategic advisor for our product offering to customers, ensuring their success and maximizing their value from Windfall's solutions. You will take ownership of approximately 30 key accounts, guiding them through the entire lifecycle - from onboarding to expansion. Your role will...
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Senior Director of Customer Success
1 month ago
San Francisco, California, United States Ripple Full timeJob DescriptionJob Title: Customer Success DirectorJob Summary:Ripple is seeking a highly experienced Customer Success Director to join our team. As a key member of our organization, you will be responsible for driving the success of our payments business by building and maintaining strong relationships with our financial institution partners.Key...
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San Francisco, California, United States Ripple Full timeJob DescriptionJob Title: Customer Success DirectorJob Summary:Ripple is seeking a highly experienced Customer Success Director to join our team. As a key member of our organization, you will be responsible for driving the success of our payments business by building and maintaining strong relationships with our financial institution partners.Key...
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San Francisco, California, United States Innovaccer Full timeAbout the RoleThe Regional Vice President - Customer Success and Growth will be the end-to-end leader for the Government Vertical at Innovaccer. This role will be responsible for managing a team of Customer Success Directors and owning a portfolio of accounts in the post-sales stages (implementation, adoption, experience, and growth) as well as involvement...
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Customer Success Director
2 weeks ago
San Francisco, California, United States Dynamo AI Full timeCustomer Success Senior ManagerWe are seeking a seasoned Customer Success Senior Manager to spearhead our Customer Success team at Dynamo AI. Reporting directly to the Head of Growth, you will be responsible for cultivating long-term relationships with our clients, ensuring their success and satisfaction with our AI solutions, and driving customer retention...
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Customer Success Director
4 weeks ago
San Francisco, California, United States Akia Services Full time{"title": "VP of Customer Success", "description": "About the RoleAkia Services is a venture-backed startup revolutionizing the guest journey with AI-powered solutions. As the VP of Customer Success, you will play a pivotal role in building and operationalizing the organization to drive post-sales success for our customers.Your team's objectives are to drive...
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Customer Success Director
2 weeks ago
San Francisco, California, United States Edia Full timeAbout EdiaWe're a fast-growing startup that partners with large K-12 school districts across the country to accelerate growth on state math exams. Our mission is to make a meaningful impact on education.RoleWe're seeking a high-performing customer success leader to build an industry-leading implementation and account management practice. As a key member of...
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Director of Customer Success
4 weeks ago
San Diego, California, United States Boundless Immigration Full timeAbout the RoleBoundless Immigration is seeking an experienced Customer Success leader to join our team as the Director of Customer Success for our global CS organization. As a key member of our leadership team, you will be responsible for driving strategic initiatives to delight and retain our customers.Key ResponsibilitiesCustomer Success Strategy and...
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Customer Success Director
2 weeks ago
San Francisco, California, United States Cynch AI Full time{"h1": "Lead Client Advocate at Cynch AI", "p": "At Cynch AI, we empower small businesses with AI-driven financial decision-making. As a Lead Client Advocate, you will be responsible for a team of Client Advocates, ensuring exceptional client experiences through collaboration with operations, product, and engineering teams. Your expertise in client...
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Customer Success Director
1 month ago
San Diego, California, United States SOCi Full timeJob SummarySOCi, a leading provider of localized marketing solutions for multi-location enterprises, is seeking a highly skilled Customer Success Director to drive long-term profitable customer relationships. As a key member of our customer success team, you will be responsible for growing our most valued customers by making strategic, operational, and...
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Customer Success Director
2 weeks ago
San Diego, California, United States Boundless Immigration Full time{"About the Role": "Boundless Immigration is seeking an experienced Customer Success leader to drive strategic initiatives and elevate our Consumer (B2C) and Business (B2B) segments. As the Director of Customer Success, you will oversee the entire customer journey, proactively anticipating and addressing customer needs.", "Key Responsibilities": "Develop and...
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Customer Success Manager
2 weeks ago
San Francisco, California, United States Vanta Full timeAbout the RoleWe are seeking an experienced Customer Success Manager to join our team at Vanta. As a key member of our customer success organization, you will be responsible for driving customer onboarding, engagement, adoption, and health for a regional segment of our customers.As a Customer Success Manager, you will own a scaled customer success team and...
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San Francisco, California, United States Mastercard Full timeAbout the RoleWe are seeking a highly skilled Director, Strategic Partnerships and Customer Success, Open Banking to join our team at Mastercard. As a key member of our organization, you will be responsible for initiating and growing existing Mastercard Open Banking partnerships.Key ResponsibilitiesPartner with existing and prospective Open Banking customers...
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Customer Success Strategist
1 month ago
San Francisco, California, United States Windfall Data Inc Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Windfall Data Inc. As a key member of our Commercial team, you will be responsible for driving customer success and growth across our product offerings.Key ResponsibilitiesDevelop and implement strategic plans to ensure customer success and growthBuild and maintain...
