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Senior Director of Customer Success

2 months ago

San Francisco, California, United States Ripple Full time
Job Description

Job Title: Customer Success Director

Job Summary:

Ripple is seeking a highly experienced Customer Success Director to join our team. As a key member of our organization, you will be responsible for driving the success of our payments business by building and maintaining strong relationships with our financial institution partners.

Key Responsibilities:

  • Develop and execute strategic account plans to drive growth and revenue
  • Build and maintain strong relationships with executive-level decision-makers at our partner institutions
  • Identify and address areas of improvement in our engagement and advocacy efforts
  • Collaborate with our Customer and Partner Engineering team to drive partner-facing delivery responsibilities
  • Lead tactical task management to drive initiatives and resolve business and operational issues
  • Ensure client feedback and insights are disseminated and acted upon
  • Work with Customer Success Directors to resolve bi-party issues

Requirements:

  • Bachelor's degree in Business, Finance, Management Information Systems, Computer Science, or a related field
  • 8 years of hands-on experience working with enterprise customers on the adoption of new technology and/or transformational business changes
  • 5 years of experience in each of the following:
    • Defining enterprise-level payment solutions consistent with product vision
    • Working with payment industry data standards, including at least one of the following: ISO20022, domestic ACH schemes, and SWIFT
    • Development and launch of business solutions involving innovative technology and B2B relationships
  • 3 years of experience serving in a leadership role, including providing performance feedback and career coaching to junior Fintech professionals
  • 2 years of experience working for a FinTech or start-up/disruptor organization

What We Offer:

  • Competitive salary and bonus structure
  • Equity in a fast-growing company
  • Professional development budget to support ongoing learning and growth
  • Opportunity to work with a talented and experienced team
  • Flexible work arrangements, including telecommuting options

Why Ripple:

  • We're building a world where value moves like information does today
  • We're improving the global financial system and creating greater economic fairness and opportunity for more people
  • We're a fast-paced start-up environment with experienced industry leaders
  • We offer a learning environment where you can dive deep into the latest technologies and make an impact

How to Apply:

Please submit your resume and a cover letter outlining your experience and qualifications for this role.